[Hegemony Cricket]

Overall, kind of a dumb move because it comes across as sounding harsh. Don’t get me wrong, I believe there are some customers who should be “fired”, but you just can’t come out and say that. It’s more creative to just selectively raise the price on the PITA customers until either 1) It becomes profitable to serve them, or 2) They decide to go elsewhere.

[JamesP81]

Overall, kind of a dumb move because it comes across as sounding harsh. Don’t get me wrong, I believe there are some customers who should be “fired”, but you just can’t come out and say that. It’s more creative to just selectively raise the price on the PITA customers until either 1) It becomes profitable to serve them, or 2) They decide to go elsewhere.

I have a friend who owns a web design business. He calls it something else officially, but he has what he calls his 'difficulty fee'. Difficult customers take up his time he could spend working on other projects so he raises their rates, sometimes as much as 200% depending on difficulty. I don't blame him, either. I would too.

[Responsibility2nd]

I’ve been a loyal Sprint Customers for 6 years. No problems. Then last December I added a line and the billing nightmares began.

But did I call customer service? No sir.

I went back to the retail store and loudly made myself a PITA.

Those poor clerks! I had them call customer service. And I stood around for an hour or so while they were on hold with their own customer service.

And since I was tying up the retail staff at the store, there were other customers waiting and waiting. I’d tell them how Sprint billing was screwing me over - big time.

I can’t believe the Sprint retail stores don’t have a “hot-line” number for employees to call, but they don’t.

This happened 4-5 times. Each time I got an incorrect billing.... back to the store I went.

Boy, I wish Sprint would “No Thanks” me!