LOL!
Posted on 06/05/2007 12:29:06 AM PDT by 2ndDivisionVet
Really, at that point in time, they ought to have started listening. But, on principal, they never do.
I have trouble laughing at anything by Ms. Esterich, and I didn’t laugh much at this. I did, however, empathize. It’s bad enough when you know next to nothing about computers and when you have to call tech support you’re expecting to have to have them explain even the simplest stuff to you, because you’re such a computer dummy, and you can’t even figure out what they’re saying when they’re just giving you their name and saying “how may I help you?”
Lots of people claim they are a VIP/big shot/friend of the CEO or whatever in a customer service complaint setting. How was Miss Garcia supposed to know whether this person was actually telling the truth? Please notice I didn’t use the made-up Ms. title, as it’s a leftist invention, sort of like “kwanza” or “immigration reform” or somesuch.
” Gupta! Gupta! What ees sinful dated columnist?”
LOL!
An e-mail address simply demands to be nothing less than exact, to the last dot and hyphen. Maybe this is new to her.
Difficult to believe; however, there was a time when American corporations prided themselves on giving customer satisfaction. Now they just want the cash, and scr*w you, Buddy.
Oh, you mean back when: the man was the head of the household, parents raised their own children, one income was enough to support a family, laws were enforced fairly, divorce was rare, illegal immigration was against the law, self-defense was legal, children respected adults, every able-bodied person worked and morals were taught in the classroom? I vaguely remember that country. What happened to it, pray tell?
Sounds like trying to get repair service out of Verizon!! In fact, trying to get anything out of Verizon unless you are buying. Rudeness doesn’t even begin to describe them.
OB
Bump!!
Well she’s right..Chase sucks. I hate credit card companies that do that. It’s sleazy. They send these little mailings to you that if you don’t reply to in exactly the right way will cost you something extra on each billing. I’ve almost got mine paid off and as soon as it is I’ll never use them again.
http://www.daveramsey.com That will cure you of credit cards... :0)
For throat lozenges?
Her response was simple: NO.
Actually I think that is pretty cool - honest with no equivocation and no platitudes.
Nothing would be accomplished by paying staff that do nothing but listen to whining about outsourcing from people that won't be assuaged by anything they say or do anyway. Nothing but increase the cost of service. They acknowledged receiving and registering the complaint and there was nothing else productive that could be done there and then.
Now if she had asked to talk to someone about the reward program and got the same response, that is a different matter but in this case all she wanted to do was unload on someone.
This isn't an essential service or one without alternatives. There is lots of competition in the marketplace. If she doesn't like the service from Chase then take her business elsewhere.
That's the truth - I've talked to more CEOs, heads of the board, doctors, lawyers, reporters than I could shake a stick at. But it doesn't matter to me - as much as I hate my job, I'm going to do the best I can for whoever I have on the phone.
-Eric
People like Susan Estrich sold us down the river.
Decreasingly so. I had bad experiences with Chase 25 years ago in NYC and, in good economist fashion, took my custom elsewhere and told them why. I have now had two separate banks, with which I was quite happy, end up acquired by what has become JP Morgan Chase, and two loans made by other lenders end up being serviced by them. Every transition to Chase I have had has been botched in one way or another.
Every time I have had to deal with customer service in India, it's been a problem. And, one of the greatest problems is the lying - in one case, two separate Indian customer service representatives of a major software company told me they had resolved a problem and even gave me an 'order number'. When the problem wasn't resolved, and I finally got to a third level supervisor in the US, I found taht the 'order number' was a fake, and the Indian guy (and the supervisor in India) had just flat lied to me.
In part the problem is cultural (India is a country in which lying is endemic and they are not used to our expectations of a representative's ability and willingness to make problem-solving decisions as opposed to read a script), part of it is language (in my experience Indians simply cannot accept the fact that most Westerners cannot understand their English, are offended when we can't understand them, and become testy - I first encountered the problem in the '70s with Indian graduate student TAs), and part of it is simply a lack of knowledge (the cs reps really don't understand the services they're supposedly helping with)
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