I think our local CompUSA store is better than average - and it's staying in business. When I need help there, I look for Greg or Thomas.
You must be right - and yes, Greg has helped me more than once. I'm not sure which one Thomas is.
The only problem I have ever had with CompUSA was when I bought my iBook last year (I should have waited a couple of months and got a MacBook....ugh) and had them install extra RAM. The tech apparently didn't check to be sure it was seated good - and a simple boot wasn't enough to see if it worked. When I got home, I wondered why it showed the stock amount of RAM. The chip wasn't seated - so I seated it myself. They credited me back the install cost.