I sent words of encouragement and got this reply. I hope someone actually read my email.
"Dear Valued Customer:
Thank you for taking the time to contact Customer Relations at US
Airways. Your comments and perception of US Airways are very important
to us.
We are aware of the situation involving six customers on US Airways
Flight 300 from Minneapolis to Phoenix on the evening of November 20th,
and are diligently conducting our own investigation. We are debriefing
crewmembers and ground personnel as well as working with local law
enforcement. We will cooperate fully with all of the appropriate law
enforcement officials to determine the facts surrounding this incident.
We are always concerned when passengers are inconvenienced and
especially concerned when a situation occurs which causes customers to
feel their dignity was compromised. We do not tolerate discrimination of
any kind and will continue to exhaust our internal investigation until
we know the facts of this case and can provide answers for the employees
and customers involved.
Thank you for sharing your comments and allowing us the opportunity to
explain our position.
Sincerely,
Barbara Madgett
US Airways Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
1-800-363-2542"
Wow, I didn't get a reply (yet). Hopefully they do read each e-mail, rather than assume they are CAIR-inspired complaints...
They sound defensive.
I have a bed feeling they are being overloaded with organized mailings from CAIR members and such.