Sounds like AOL is similar to the Democratic Party.
It took 6 months of phone calls and threats of lawyers,
for AOhell to cancel my account. They finally credited
my account for the 6 months of charges.
They are the worst I've had to deal with. Verizon DSL on
the other had is great.
We had a similar problem with cable service after my dad died...they finally stopped sending a bill when my brother wrote them back and told them to send the bill to heaven because that is where he could be found and he doubted they had cable in heaven.
Somebody posted an article that presented a look inside AOL's 'Customer Retention Manual' recently. That'd be a good companion link for this topic.
There is an AOL scam with Dell. Computers. I bought a Dell laptop and several months later began getting AOL charges on my credit card.
I called to have them rescinded because I never signed up or used AOL. They told me that the computer came with an AOL subscription and when the free months ran out the charges began. I don't know how they got my credit card account.
Any way while speaking the the AOL rep, I told him I was going to come get him and do him in. He laughed and said "You're coning to indeeia?" I told him not me personally but a representative of a company startup to rub out Indian Customer service reps.
I ended up talking to his supervisor and i told him that he was working for perhaps the most disreputable company on the globe and should consider resigning. AOL was going down the tubes as the customer base shrank and his job was in danger. He should alos know that havins AOL on his CV (resume) was a black mark he would have to suffer the rest of his life. He seemed genuinely alarmed that the sacred would be so soundly profaned.
It took more than an hour of telephone trees to get thejob done. I pity a poor old woman caught in their clutches.
AOL must die.
(Go Israel, Go! Slap 'Em Down Hezbullies.)
Now that they're allowing you to have the "free" option, I'm wondering if the charges to my credit card will ever really stop....
Never used AOL, not even when the Internet was in its infancy. My BS detector immediately went into overdrive when I saw the cheesy commercials and simplistic features. Internet for the sheeple - those who use it deserves to get taken for the ride.
AOL. Hell's own ISP.
This goes for any credit card transaction: You can contact your credit card company and have the charges disputed, usually within one month to 45 days they will have credited your account for the disputed amount. It is then up to the merchant to prove that they were indeed due the amount credited. Most merchants, particularly when they've been pushing through unwarranted reoccurring charges will simply back down.
I have a business, and have also had customers who "regret" their purchase, try to scam me out of the charge for services rendered. One credit card company told me the consumer has two years to dispute a charge.
C'mon, folks. Too many whiners out there! You need to get a life and cut the complaining.
I've used AOL exclusively for my Internet service since 1997, and I've never had cause for a serious complaint.
I'm sure there are many other AOL customers like me, totally satisfied -- even among the notoriously grouchy Freeper community!
It's just that the whiners and complainers are the ones who always make most of the noise.
Ho-hum. What else is new?
AOL has very recently (like last week) switched to a "free" service, supported by advertising. They'll still offer dialup for those who have no ISP, but the service itself no longer carries a fee. You can keep your AOL e-mail addresses, and check your mail at aol.com. This is even true of accounts cancelled in the past two years; just go there, log in with screen name and password, and there you go.
As far as nuisance recurring charges, call your bank or credit union, dispute the charges, cancel the card and get another one with a different number. Most financial institutions will do this free of charge, to prevent fraud. Problem solved.
I kept my AOL account all these years, under the "bring your own access" plan at $4.95 per month, just to keep the e-mail addresses. For various reasons, it was a probelm for me to be able to get rid of them. Now, it doesn't cost anything at all, like a Yahoo address.
I despise AOL and look forward to their eventual demise. I hope every single investor loses every stinking penny.
index for later
Finally, this month, Gauthier was able to cancel her father's credit card.
You think aol is bad, lol try quitting from a gym. I signed up for Bally's little two week trial and the manager himself assured me i could cancel at the end of two weeks. It took me almost 4 months to get it done and i had to audio tape the guy in secret and threaten to sue them if they didn't let me go.