This is my latest experience. I am on a Fire Dept (Vol). When my county went to 800 MHZ trunked radio I investigated and bought a scanner that was PC programmable. I sent 10 other people to RS with the proper part number and model number so I could simply clone my scanner to theirs using a cable. 2 out of the 10 were sold a different scanner that could not be PC programmable. They were incorrectly assured that the scanner they bought was compatable when it was not.
Did they talk to the balding white guy who smells like soldering flux? No? There ya go.