That is what bothered me. THey latch on to fad electronics and expect to build a loyal following without being loyal to a brand. With that kind of marketing, they are worse than Best Buy...because they do charge a premium price. But, if you find the old white guy who works there because he lives, breathes and bleeds electons, he will save you a lot of headaches and will be able to answer just about every question you throw at him. Stay away from the young kids, though. THey could no care less if you talk to them, unless you are buying a cell phone where they make a huge spiff.