Help, please, with Virus W32.Boxbax.C

mtbopfuyn

[mtbopfuyn]

Could someone please explain how to get rid of the computer virus, W32.Boxbax.C? I'm running Windows XP. Nortons apparently can't fix it. I can't get Microsoft download to work - I keep getting errors or pop ups saying it can't install after babying downloads for hours. I connect at 24,000 so it's taken me the last 5 hours and still can't seem to get anywhere at Microsoft.com.

[mtbopfuyn]

Thanks for any help.

[maeng]

Try going to Pandaware.com. They have a free online scan to find viruses and remove them.

[Blood of Tyrants]

Go to MacAfee and see if they have a free download that will scan for and fix that particular virus.

[TomGuy]

This is a google link. Look at the list of links to the right on the google page. It gives several 'free' tools.

http://www.google.com/search?hl=en&ie=UTF-8&q=W32.Boxbax.C&btnG=Google+Search

[Old Sarge]

Thought I'd PING you to this one...

[Eva]

I don't know anything about that particular virus, but there are several out there that disables your security protection and even prevents you from downloading micro-soft patches. I had my husband's IT guy come over to rid my computer of a virus and he found this was the case, in addition to the fact that there were three other people logged on to my computer every time I went on the inter-net. He deleted everything and re-loaded windows. It was all he could do.

[mlbford2]

REFORMAT TO FACTORY CONDITION. Either use the partiton on your D drive or use recovery disc (if you did not make any--tsk, tsk. not to worry. If you are still in warrenty have the computer company send them to yu. they generally do it next day air for free). You should be able to do it from your D partition though. I've gotten down to just 1.5hrs to reformat and reload everything. I do this every 8months regardless of how my system is working.

[happydogdesign]

DO NOT USE the ad links from virus and spyware companies that pop up in the Google ads on the right side of the search page. Some of the companies that advertise there have questionable products that charge you for what you can get free, and some even download more adware on your PC.

I have assembled a page with links to proven reliable free resources to help you out, and links to information to help you prevent further problems

Dealing with Spyware and Adware

[mlbford2]

Also, anytime you get a virus, don't try to fix it. You always leave some of its debris behind. Just wipe your system. You'll find it takes less time than screwing around with Highjack this, or any of the other fixes. I would only use those if my system is almost unusable, just to get it moving so that I can do a reformat.

[happydogdesign]

"Also, anytime you get a virus, don't try to fix it. You always leave some of its debris behind. Just wipe your system. You'll find it takes less time than screwing around with Highjack this, or any of the other fixes. I would only use those if my system is almost unusable, just to get it moving so that I can do a reformat."

That is obviously bad information. You are either totally ignorant or maliciously attempting to cause harm

[Xenalyte]

You have got to be kidding. If a system wipe is your default solution . . . do you treat a hangnail by amputating the toe?

[Shryke]

Not necessarily. I happen to agree with him. Alot of registry-wrecking viruses just aren't worth repairing. Re-install and restore your backup onto the new image.

And don't wait until AFTER you get a virus to make a BACKUP!

[E.G.C.]

Thanks for the bump and the ping. I'll go ahead and BTTT!!!!!! to see if we get anymore replies on this one.

[mlbford2]

From 10yrs of experience my friend. And this method has always worked for me. Also this is what HP has suggested to do. Unless yu are extremely familiar with the different types of viruses , the registries they infect (which can be as many as 20 in some cases), the partitions they infect and all of the other nuances , you can still have a corrupted system even after you "fix" it.

[Shryke]

If a system wipe is your default solution . . . do you treat a hangnail by amputating the toe?

Bad analogy!! More like: would you replace your toe if it had gangreen? Or spend hours operating on it?

Now, I don't suggest re-formatting for simple problems. I defintely think re-formatting is a good solution if you get a virus that just screws everything.

[T. Jefferson]

Start>search>files and folders>type system restore

take computer back to a previous day.

[hobson]

I just spent a WEEK trying to get rid of stubby.a and I'm still not back to square one. If I new then what I know now I would have reinstalled. As it is, I will have to reinstall because my registry is soooo screwed.

[engrpat]

I fixed a neighbors computer the other day with a simular virus. Here is what I did:

1. cancel the XP Restore feature (very important)

2. restart in the "Safe Mode"

3. Download the updates from Norton and then run a full system scan.

4. Restart computer in normal mode and reset the Restore feature.

This should take care of your problem.

[mlbford2]

~~ take computer back to a previous day.~~

You can try that but generally, that is only good for software malfunctions. Almost always this will not help with viruses that change files on your system.

[boxerblues]

Try here, it does a good good of catching a lot of virus

http://housecall.antivirus.com/housecall/start_corp.asp