Fidelity is very very careful about their security.
Nothing abnormal with this request.
I set mine up face to face long ago.
Thank you everyone. Question(s) answered.
Our experience as well and grateful for it.
People are becoming thoughtless automaton idiots with ridiculously unrealistic expectations, wanting everything in the blink of an eye, including the custodianship of investment money. Thanks to the ubiquitous smartphone and AI a lot of people are going to risk facing irretrievable financial ruin with the granting of their convenience wishes. Then the rest of us, who acted with prudence in these matters, and backed off on demanding ever more techno-magic, will begin to hear the government screaming, it's too big to fail!!
And guess who's going to get to bail them all out?