Liberty Mutual replaced a roof 10 years ago, no issues, but recently when we had a lot of hail damage would not repair/replace. We switched to Nationwide.
My father had to get his roof replaced because of storm damage and his insurance company (Travelers I think) initially flagged it as fraud.
It would have taken 10 minutes to investigate, but every house in my father’s neighborhood was getting the roof replaced because of one severe storm.
It got straightened out, but what yet another reason why I hate dealing with insurance companies.