Chik-fil-A was in a vulnerable situation. They have thousands of locations which could be attacked by BLM and Antifa, and he had to think about the safety of his employees.
I can see where that would be a factor, but that is a calculus that will never work out in the end, IMO.
It is like appeasement, hoping the crocodile will eat you last, but in the end, you always get eaten, and eaten without any remnant of your dignity and self respect.
Like the stores that thought they would be protected by putting up Black Lives Matter signs in their windows and such-they still got burned and looted.