That sucks. Certainly not my experience with them. Sorry to see them go.
I felt like an idiot for buying batteries and tools from them for so long. They had the worst customer service ever.
Years ago they were the IT place to go. It was called Sears Town. I still have a 35 year old Sears snowsuit in good condition. Appliances used to be topnotch.
Malls changed shopping habits. Downtown stores died. Box stores the same to malls. Now Amazon and online shopping is so convenient. Even groceries are being delivered.