This article below says the family requested it. I doubt very seriously that service comes free. If it does, I’d be shocked. The peanuts on flight don’t come free anymore.
https://www.kxly.com/news/spokane-family-sues-alaska-airlines-for-mothers-escalator-fall/678606175
Airlines don’t charge
per customer. For the final time, they did not indicate that she needed assistance when purchasing a boarding pass. You can ask afterwards if you want but if you don’t or decline, there are others that they move on to. I don’t understand why you can’t comprehend this. It’s not complicated. Airlines are not always the bad guys.
And yes, peanuts are free. When have you last flown?