Did they have a person escorting her the entire trip? How did she get to the Airport in Hawaii?
This Woman was mentally incapacitated and she was by herself on a five Hour Flight? The Flight Attendants are not Babysitters for the Elderly.
When my Blind Elderly Aunt traveled from the East Coast to CA, I went there and flew back with her. The idea of hoping that a stranger will take care of her is ridiculous, especially a stranger who has never met her (hopefully) waiting at the Gate.
Just my $.02, your Mileage may vary.
I know. What if she needed assistance to use a bathroom? What if she spilled something on herself or someone else did?
What if she got to the gate and there was a foul up and nobody met her?
I just don't see how someone who cared for someone could do this, then turn around and sue and expect a financial gain.
Don't see it.