I bet Apple will trace the problem right back to the factory -- or their shipping dock.
That's a big slab of glass to be shipping internationally. If I were Apple's packaging engineer, I would contact my counterparts at the manufacturers of big flat-panel TVs to find out how they package for shipment... Or, just buy a few TVs and reverse-engineer the packaging...
IIRC, the glass is held on by magnets, as you only need a couple suction cups to lift it right off. The LCD behind the glass is held on by screws.