My. We really do live in a cushy age when ink is spilled describing the horror, the agony of having to wait two weeks for a custom built computer to be exchanged, free of charge.
While I don't give a crap one way or another about either Macs or PCs, I have to wonder at someone who is so dense they think that paying whatever the he** Apple charges these days(a substantial amount I would assume, above 1100 bucks)and then having to send it back right out of the box is no big deal and the customers should be jumping for joy because it only took two weeks to get a replacement that may or may not work when they get it.
These people are pi**ed for a very good reason. The computer is NOT free and if you think a replacement should cost them something then you are one sick puppy. Anyone charging for replacing a brand new computer that doesn't work out of the box better have a good lawyer.