... the stewardess was uncomfortable “because you have an unruly child who struck a woman on board.”
Mr. Kulesza was incredulous. “That was her mother,” ...
“Sir, we don’t differentiate between 3 and 33,” the AirTran supervisor replied.
You don't think the airline personnel overreacted, a tad?
They had to make a determination about whether this situation was likely to get better or worse as the flight progressed. They were there, I wasn't.