This is so sickening that it breaks my heart.
Not only have we abandoned our elderly parents to "The Companion" (an emergency alert device) and to hospices, but emergencies calls are not responded to in timely fashion.
It's sick...and getting sicker, folks.
I understand the problems with nusaiance calls to 911 forcing other more important calls to be placed on hold... when I finally got the information to the correct person, the ambulance and firetruck responded within two minutes. It is the confusion of a person trying to call for help getting a recording that mentions "California Highway Patrol", "Stockton Police Department" and "Stockton Fire Department" when thinking they think they are talking to a human being.
The first woman who was attempting to make the call kept hanging up because she was getting advertising.