I can see the reasoning, even if it's not pulled off very well. They obviously want something to be playing to reassure the caller that he or she is still connected to 911 while the call is transferred. The choice of the "commercial," rather than, say music, is inexplicable, however.
This is so sickening that it breaks my heart.
Not only have we abandoned our elderly parents to "The Companion" (an emergency alert device) and to hospices, but emergencies calls are not responded to in timely fashion.
It's sick...and getting sicker, folks.
I would contact the press. Even if it is dead time while you hold, playing promotional announcements is obscene.
Geeeeeezzz.
The possibllities are limitless.
Thank you for calling 911 Emergency, sponsored by the Rose Law Firm. Your call will be answered in the order it was received. Have you been injured an accident? Call us, the Rose Law Firm! We'll make sure you get every penny your entitled to. Just ask the 911 operator to transfer your call to us after you report your emergency. If the responding officer fails to handle your emergency properly, call us. We'll sue him and the mayor and the chief of police. If the officer discriminates against you because of your race, age or religion, contact the civil rights division of the Rose Law Firm immediately at 800-555-2921, and be sure to get his badge number. Please continue to hold. Were you injured by someone with a weapon? Contact the product liability division of the Rose Law Firm today! We'll file a complaint against the manufacturer, the distributor and the seller of these dangerous products! You may be entitled to thousands of dollars in damages. The Rose Law Firm will win your case, or you won't owe us a dime! Thank you for holding. For quality assurance purposes, your 911 call may be monitored by the Rose Law Firm. Please continue to hold, and the next available operator will be with you shortly. Are you having a heart attack after using a pharmaceutical product? Tell the 911 operator to connect your call to the medical malpractice litigation team at the Rose Law Firm right away! Please continue holding...