[isthisnickcool]

He sure talked a lot. A very agressive Italian guy. Guess he figured us Texans are dumb.

Basically, he would not agree with what was posted here. What can I say? His Home Deport stock is worth about $616 million right now. In that regard I suppose he is smarter than me if the measure is how much someone is worth.

[Thinkin' Gal]

Well now you know he doesn't call the complaining customers to actually listen to the complaints, but to convince the customers that their complaints are invalid. This surely makes *him* feel better but it won't make a bad experience become a good experience. People will simply shop elsewhere, and he won't have a clue why.

Fortunes come and fortunes go. If he has to do this a lot (call customers to convince them that the store isn't awful), then he may be on the "go" end of that equation.