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How Taylor Swift Changed the Course of the Concert Ticketing Businesses (What led up to the Ticketmaster fiasco)
Billboard ^ | 11/03/2022 | Dave Brooks

Posted on 11/19/2022 6:56:40 AM PST by Drew68

Swift has had a direct impact on cutting scalpers out of ticket sales, driving more money to artists.

Fans waiting to buy tickets to Taylor Swift’s Eras tour next week should expect two things: high demand and high prices. After all, it’s been five years and four albums since Swift toured, with her newest album, Midnights, on track to be the best-selling record of the year — earning Swift the title of first artist to ever have 10 songs dominate the top 10 of the Hot 100 chart.

That popularity means that Swift can set high prices for her tickets — most seats will be priced between $200 to $400, with floor tickets going for as much as $800 a piece. Platinum tickets will cost even more with some selling for thousands of dollars per ticket.

If there’s any consolation for the impending sticker shock, though — which has caused outcry over recent Bruce Springsteen and Blink-182 tours as well — it’s that unlike with some of Swift’s past tours, most of that money will be going into her pocket, and not scalpers.

Much like with album marketing and record-breaking sales, as well as revolutionary stances around artists owning their masters and streaming royalties, Swift has had a profound effect on the concert ticket market over the years. Throughout much of her early career, Swift was a master of pricing and marketing and distributing concert tickets to her growing fan base, who eagerly bought up tickets to tours arounds hit albums like Fearless and Red. Unfortunately, scalpers were buying up tickets too. By 2015, with her tour supporting Swift’s crossover pop album 1989, average prices on the secondary market were going for two to three times face value.

In 2016, promoter Louis Messina — who has been working Swift since she was 17 — had been celebrating the mega-successful 1989 tour, which grossed a staggering $250 million worldwide, when a well-known entertainment executive and friend bragged that he had made more on the tour than Swift or Messina. The executive enjoyed a far more profitable haul from the tour thanks to his ownership in a ticket scalping business that was selling 1989 tickets at a four-to-five-times markup. Messina and Swift had priced the tickets so low, and fan demand was so high that anyone flipping tickets for the concert was bound to make a big return.

The nexus between ticket prices at the box office and what ticket flippers can sell them for on sites like StubHub was also a problem that Live Nation chief executive Michael Rapino wanted to solve. Working with then Ticketmaster president Jared Smith, newly hired head of music David Marcus and company product engineers, the team developed an aggressive pricing strategy to make more money for artists by pricing tickets closer to what they would sell for on the secondary markets.

After piloting the program with Jay-Z in early 2018, Ticketmaster began implementing its new pricing strategy for Swift’s Reputation Tour later that year. Compared to the 1989 tour, the Reputation Tour average ticket price was only about 10% more, but the best seats in the venue were priced significantly higher than in past years, thanks to new Ticketmaster tools that allowed it to optimize a venue’s seat map on a seat-by-seat basis. Ticketmaster also created a fan identification tool for Swift called SwiftTix, which had fans register in advance for an opportunity to buy tickets during the show’s presale, with their place in line partially boosted by purchasing fan merch and posting about the Reputation tour online. Today, the pricing strategy Swift used has become a staple of how most major tours are priced to capture more profit for artists, while advance registration has become a staple of most high-demand shows. For the Eras tour, for example, fans who register in advance get first crack at tickets while those held onto tickets for Swift’s canceled 2020 Lover Fest shows received even higher priority access for the Nov. 16 onsale.

Swift initially faced massive backlash over higher-than-expected ticket prices for the Reputation Tour, as well as criticism that SwiftTix was a money grab at the expense of fans. She was excoriated in the press, bashed on Twitter and targeted by ticket brokers for allegedly ruining her career. Not long after tickets went on sale, Gary Adler, executive director of the North American Ticket Brokers association penned a piece called “Why Taylor Swift’s Reputation Tour Is a Total Disaster” saying Swift’s sales scheme was the “best example of how not to sell tickets to a large tour.”

Adler could not have been more wrong. By avoiding the urge to price tickets so that they would immediately sell out, Swift’s long game, higher priced approach brought in $345.7 million, making it one of the highest grossing tours of all time.

When Swift’s tickets go on sale next week, millions of fans will be waiting for a confirmation email to notify them when it is their turn to buy tickets and fans will collectively spend hundreds of millions of dollars buying up seats. Based on the size of the tour, the popularity of Swift and the five years since Reputation, some fans will not be able to get the seats they want or will not pay the asking price, either because they can’t afford it or because they do not think it’s worth the money.

Again, angry fans will go on Twitter to complain about soaring prices, rage at Ticketmaster and lament about how things used to be, when tickets cost less — and, as they’re likely to forget, when scalpers bought them up in a frenzy. And they can thank their favorite “Anti-Hero,” Swift, for helping to develop a ticketing model that shifted more money into the pockets of artists, instead of scalpers — raising upfront prices for fans in the process. Whether that’s a solution or a new problem altogether, those who do buy tickets are likely to be applauding next year anyway when she sings, “It’s me, hi, I’m the problem, it’s me.”


TOPICS: Music/Entertainment
KEYWORDS: music; scalpers; scalping; taylorswift; taytay; ticketmaster
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To: Fester Chugabrew

“A world of f’d up priorities.”

Expensive bread and circuses.


21 posted on 11/19/2022 7:50:47 AM PST by yetidog
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To: EEGator

Are you able to view the Miami Vice episodes commercial free? If so can I ask where you see them?

Thank you!


22 posted on 11/19/2022 7:52:36 AM PST by MeganC (There is nothing feminine about feminism. )
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To: Drew68
My 16 year old daughter and her friends want to go so my wife managed to secure 4 tickets from the early order. $200 each. Now fans are scalping them for $800 each. I urged the girls to sell but they want the show.

Ending scalping? No. Raping the fans? Yes.

23 posted on 11/19/2022 7:57:10 AM PST by pepsi_junkie (This post is subject to removal pending review by government censorship officials)
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To: yetidog

This is what a celebrity culture gets you.


24 posted on 11/19/2022 7:57:25 AM PST by circlecity
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To: Fester Chugabrew

A fool and his money are soon parted.

There’s a sucker born every minute.

Think about the average IQ. And that 50% of people are dumber than that.

Etc.


25 posted on 11/19/2022 8:04:17 AM PST by sloanrb
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To: Bruce Campbells Chin

Disintermediation is almost always the goal of any producer looking to sell something.


26 posted on 11/19/2022 8:06:30 AM PST by glorgau
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To: Drew68

Swift gets a kickback (rebate) from Ticketmaster from the service fees. Crocodile tears. All the big selling acts get the Ticketmaster fee kickbacks. Hush money for years.


27 posted on 11/19/2022 8:06:36 AM PST by marcusmaximus
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To: Drew68

For this tour Swift is probably receiving 50-60% of the Ticketmaster fees as a “rebate”.


28 posted on 11/19/2022 8:14:20 AM PST by marcusmaximus
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To: toothfairy86
Anyone remember waiting in line at National Record Mart all night to get tickets?

Yep.

Waited outside at the mall for the sporting goods store to open up. Often, these waits were as much fun as the concerts themselves.

Lots of fans, partying, camaraderie. A $20 bill got me a concert ticket, breakfast at McDonalds, and I'd have a little change left over.

Good times.

29 posted on 11/19/2022 8:23:40 AM PST by Drew68 (Ron DeSantis for President 2024)
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To: Ruy Dias de Bivar

Elvis tour of 1976, not ‘77! My error.


30 posted on 11/19/2022 8:24:52 AM PST by Ruy Dias de Bivar (BACK in Facebook Jail for quoting a line from the Dean Martin movie "Rough Night In Jericho.")
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To: pepsi_junkie

Pure capitalism….. supply and demand


31 posted on 11/19/2022 8:27:41 AM PST by Nifster (OI see puppy dogs in the clouds )
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To: pepsi_junkie
$200 each. Now fans are scalping them for $800 each. I urged the girls to sell but they want the show. Ending scalping? No. Raping the fans? Yes.

Do you not realize that you just admitted that they would have needed to pay the $800 in the breach? The $200 upfront was a $600 saving, mathematically. You should be thankful.

32 posted on 11/19/2022 8:37:04 AM PST by Brass Lamp
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To: Drew68

1981 - Atlanta paid $40 each for Willie Nelson tickets, face value was $20 each, good value IMO. This was Willie’s ‘big band’ era when he had about 10 people on stage, including two drummers. He opened and closed with ‘Whiskey River’ and at the end a huge Confederate flag dropped down behind the stage. Jimmy and Rosalyn were on the side stage and came out and sang on the encore of ‘Will The Circle Be Unbroken’, in front of the Stars and Bars. Different times


33 posted on 11/19/2022 8:40:12 AM PST by Roadrunner383 (;)
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To: Roadrunner383
1981 - Atlanta paid $40 each for Willie Nelson tickets, face value was $20 each, good value IMO.

The most I ever paid for concert tickets was $25 for Michael Jackson's "Thriller" tour (AKA The Jackson Victory Tour). He was touring football stadiums.

In 1984, that was about twice what a typical concert ticket cost by a leading band and it seemed crazy expensive.

34 posted on 11/19/2022 8:46:07 AM PST by Drew68 (Ron DeSantis for President 2024)
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To: MeganC

IT’s unfortunately not free. It’s on “Universal” via cable.

I’ll see if there’s another method of viewing...


35 posted on 11/19/2022 9:09:52 AM PST by EEGator
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To: Bon of Babble

I am grateful that I never felt the need to be a fan of a actor/actress, musician, or athlete. My money and time went to things powered by (gasp!!)... an internal combustion engine. I went to one rock concert, and was not impressed enough to go to any more.

My youngest son became a Bulls/Jordan fan. From age 7 to 13 nearly every cent he got went for that stuff, including price inflated shoes. Then his brother and high school teammates won a state football championship. Suddenly the Bulls/Jordan stuff was mostly shoved into the closet. He would focus on football and with his teammates win two hs football state titles.

When he got his first car, I told him he could have had twice as nice a car if he had saved the money he spent on sports fan stuff (most of it made in chyna).


36 posted on 11/19/2022 11:05:37 AM PST by Zuriel (Acts 2:38,39....Do you believe it?)
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To: Brass Lamp

Thanks for the economics lesson. I do realize that current cost exceeds the early bird cost. At $800 a ticket she would not have gone at all, so she should be the one thankful for the “cheap” seat. I, for my part, think that for a $600 profit each she should take the money. But she is pleased that it’s so pricey that nobody else in her school can go so she wouldn’t sell that feeling of being elite for any price.


37 posted on 11/19/2022 1:09:29 PM PST by pepsi_junkie (This post is subject to removal pending review by government censorship officials)
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To: Drew68

The good news is they will not have to hear her “sing” using autotune or lip syncing at a concert.


38 posted on 11/19/2022 3:27:09 PM PST by minnesota_bound (Need more money to buy everything now)
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To: EEGator

#13 EEGator still wears Don Johnson line of clothes : )
Blnk
39 posted on 11/19/2022 5:38:25 PM PST by minnesota_bound (Need more money to buy everything now)
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To: minnesota_bound

I totally want to bring that back.

Crockett’s back story is that he was on the UF football team as a WR.
He got Elvis(his gator) from UF because it bit a Georgia FS...


40 posted on 11/19/2022 5:40:16 PM PST by EEGator
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