[ProtectOurFreedom]

Neural networks have made a comeback in recent years, exploding in popularity with deep learning. Demand for machine-learning courses at universities has skyrocketed...

Yet the telephone-answering AI systems are as stupid as ever!

Phone IVR: "Tell me why you are calling. You can speak in full sentences."

Me: "The spurvy bearing is jammed against the frambulator nut and I can't get it loose."

Phone IVR: "Please hold while I get an agent to help you."

[nickcarraway]

I used to work at a company that did IVR.