I knew there was a good chance someone, somewhere wouldn't let me on the flight because it didn't match 100%.
So, I tried to get it changed. Apparently Aeroflot is like the one airline you have to change in person or something like that.
I kept getting we can't do it, travel site has to do it, we can't do it Aeroflot has to do it, have to come in person to Miami office to get it done. They even told me at one point, I had to buy a new ticket. $1700
So, for MONTHS, I went on a crusade. Social media, travel message boards, calling, writings.
Eventually, about 4 months later, some PR rep called me and was like, "Look, what do we need to do to get you to stop"
I said change the name on my ticket, I am willing to pay a change fee. I know it's just a matter of a couple of buttons and keystrokes.
She said, "Ok, $40"
I said, here's the payment info.
That’s amazing...your social media/forum blitz.
I take it you were using your real name....for them to be able to give you a call.
Glad it all worked out and got changed.
Very squeaky wheel :)
It was my father who taught me the tricks on a negative PR campaign.
My first use of them was with my local bank many years ago. They started charging fees to their direct deposit customers—which really ticked me off....
I personally sent a snail-mail letter to each member of the Board of Directors, and sent a copy of that letter to each bank executive.
I then contacted the local lefty rag with a copy of my letter and asked them to investigate the bank.
They wrote a scathing article blasting the bank—and within two weeks of the article being published the bank caved on the fees.
This stuff works!