[cgbg]

Thanks for the airline update.

I took the voucher when they canceled my flight since it was obvious it was going to be a hassle to get the refund.

I haven’t decided to pressure the airline for a refund yet, but they _really_ don’t want to mess with me if I decide to go that way.

I have made some posts explaining how to get what you want from big corporations—short version, run your own scorched Earth negative PR campaign—and they will more than happy to meet your every wish. ;-)

[riri]

I did that before. I was going on a family trip to the Czech Republic (flying an Aeroflot flight bought on one of the travel sites). Well, my nephew bought the tickets and bought it under the short version of my name which didn't match my passport. The flight had a connection in Miami and Moscow.

I knew there was a good chance someone, somewhere wouldn't let me on the flight because it didn't match 100%.

So, I tried to get it changed. Apparently Aeroflot is like the one airline you have to change in person or something like that.

I kept getting we can't do it, travel site has to do it, we can't do it Aeroflot has to do it, have to come in person to Miami office to get it done. They even told me at one point, I had to buy a new ticket. $1700

So, for MONTHS, I went on a crusade. Social media, travel message boards, calling, writings.

Eventually, about 4 months later, some PR rep called me and was like, "Look, what do we need to do to get you to stop"

I said change the name on my ticket, I am willing to pay a change fee. I know it's just a matter of a couple of buttons and keystrokes.

She said, "Ok, $40"

I said, here's the payment info.