Since WHEN did Wells-Fargo get in the business of telling people what kind of online security they should have? Are they going to let themselves be held liable for any COMPUTER difficulty I may have now installing a program I didn't want?
Of course not. Just another stupid idea to enforce online security if you ask me. It's absolutely ridiculous and I WILL be canceling this card when I get the reward points off it.
Ping. I thought you may be interested, and I’d also like your input if possible.
These people where whom Harry Truman spoke of when he gave his famous “Bankers, now there’s a g-damned bunch of crooks for you.”
Almost makes you wanna root for the bad guys when the Wells Fargo stage gets held up in old Westerns.....
In this situation, you should ask for a number to call back and tell them you need to initiate the call. I did that when I received a call saying I owe money to my utility company and I could pay right away by giving my credit card number.
First of all, though, call a number you are sure is Wells Fargo and make sure that you were talking to someone from Wells Fargo the first time.
Are you sure it wasn’t a scam to get you to buy an anti-virus program?
WAIT! Call the number on your Well’s Fargo card. There are phising (it’s technical name) scams like this. They often even can provide you with the card number. I suggest you tread carefully, and call the provider, not take the word from someone anonymous over the phone. (They’re not anonymous if you call their established, professional number). And remember, they NEVER need to ask for your number, EVER. And NEVER give out your cvv number (the 3 digit number on the back of the card) Issuers (the bank), has this on file and will NEVER ask for it.
You are suppose to know your password and they aren’t suppose to know. Only you.
the mac os is very unsecure. It’s just not been worth exploting it untill now. The newer versions snow leopard, lion have av built in. Google the phone that wells-f called you on, that should give you a heads up on if the call was a fraud.
I have had 2 calls recently saying “your debit card has been compromised”. Area code was from Utah and no identity on caller ID. Needless to say, as the above post said , don’t give anything over the phone to a caller unless you are absolutely sure who it is. better if you call your branch bank.
Did they tell you which program you had to buy? Did you have to provide some evidence to them that you ran the scan? Could you have used a free virus scanner?
In ye olden days, your computer would be the first and only suspect. Today, there are many more possibilities. Chances are, you used the same username and password combination at another site, which was either unsecured or compromised.
The fix for this is to use a different password on every site, and let a password manager like lastpass handle them for you. Highly suggest that you check out Lastpass.com, and use their browser plugin with your browser of choice. It’s free.
I understand your annoyance with their security department, but given that fraud claims are usually reimburseable, the security habits of their customers are a liability to them.
I’d get a new card for sure but I think whoever called you was trying to get your info..I doubt anything really happened to your card, just someone trying to commit fraud on you. A few months ago I got a phone call from my Visa card, telling me that someone had attempted to(and failed) to charge 400 bucks at Hugo Boss, they never asked me for any personal info like the last four digits of my social security number, so I just told them to cancel the card and send me a new one which they did..Turns out that the online store that I had recently bought a TV mount for my TV had been hacked and hundreds of credit card numbers were stolen..Luckily for me my credit card company I guess was aware that I have never ordered clothing using my credit card before so they immediately saw it as a red flag that all of a sudden I would try to purchase 400 bucks on men’s clothes
I would scan your computer anyway but I think your fine..never heard of a Mac getting a virus, in fact, that is why many love Mac’s so much(Even though Im a PC girl myself) if you have caller ID check it and see the phone number..I think someone was trying to swindle u
You can get malware through email as well as websites. Some antivirus programs scan sites to tell you if they are questionable. No antivirus will find every virus or malware.
Macs can get viruses. It’s just that most viruses are targeted at PCs, since they form the bulk of the potential targets.
About the call itself—I hope you did not give any account information over the phone. It might have been “phishing”—where someone claims to be from that company, in order to get your information. The most prudent course of action would be to call the phone number printed on your bill or credit card. Unless you initiated the call to a number you know belongs to Wells Fargo, you cannot be sure you are actually talking to a company representative. The same applies to emails: never follow any links or call any numbers in those emails.
I received an email recently from Citibank about possible fraud on my card; I called the number on the back of my card, not the number in the email (which was different). It turned out the email was legitimate, but I had no way of knowing for sure.
Technically anything you install could be a trojan, doesn’t just have to be a pirated movie, doesn’t have to be a pirated anything, could be something disguised as a perfectly reasonable free tool.
And you don’t necessarily have to buy anti-virus, there’s plenty of free stuff out there (I know I just said any free tool could be a trojan, that’s why you have to stick to the safe parts of the net like TuCows and Download.com and Apple).
Wells Fargo isn’t telling you what security you should have, they’re just reminding you that your computer’s security isn’t their business. If you have malware and if that malware has snagged up your bank password that is your problem, they try to use security and warn customers when things seem odd but if you don’t fix the root problem (assuming it’s a problem at all) then that’s your problem not theirs.
WF often fails at being polite, but they often have a point. And things wouldn’t be that different with another bank, except hat bank might not have warned you.
Couple of weeks ago wells put a hold on my card for a recurring transaction that has been running for a couple of years. Go figure
Did you verify that the call was actually from Wells Fargo?
That is not correct.
http://www.zdnet.com/blog/security/safarimacbook-first-to-fall-at-pwn2own-2011/8358
Did you call Wells Fargo to verify. There are people using their name to scam people and there is nothing they can do about it. Happened to me 2 weeks ago and there was nothing wrong w/my acct.
Pray for America
Wells Fargo has the worst security. My sister has, on three occasions, had her account hacked and monies were pulled out to pay cell phone bills in Malaysia. She doesn’t have a card, an online account, hell, she doesn’t even own a computer.
She has always been able to recoup her money, only after constant calls and threats from her brutish brother.
Wells Fargo IS the problem.
I have two accounts and I manage two accounts for my mother at US Bank. All four accounts have an online presence and we both have cards. Never a hint of security issues.
A couple of years ago, I was in the bank doing some stuff for my mom and I casually mentioned that I was going to be out of the country for a few weeks and wondered if my cash card would work at the ATM’s in the UK. The lady I was dealing with said that it would work. Once. Becaause this was out of my normal pattern of withdrawls, suddenly having it taking funds from an ATM in N. Ireland would run up a red flag and the acoount would be frozen. Good to know.
Go to your branch and speak with a personal banker.
It sounds like they did a good job watching your back in this situation .