RE: “A lot of what you are seeing is simply that Apple offers every-hour free training classes on various Mac topics and software and people bring their laptops and even their iMacs in to participate in those classes. There are also paid ($100 for a year) one hour one-on-one weekly training sessions that require you to bring your computer.
Finally, as to reliability. You could not be more wrong. Apple Macs have consistently been rated either #1 or (infrequently) #2 in reliability among computer makers.
As to customer satisfaction, Apple’s beat all comers:
.......... (many paragraphs and charts and graphs followed.....”
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Good grief! What am I ‘wrong’ about? Why so defensive? I merely asked why so many people would be hauling computers back thru the mall to the Apple store. I have no problem with Mac; in fact know very little about it. I looked at them once when in a mall — they looked fine to me.
Cal, sorry but your post reeked of FUD... with the implication being that Mac users were so dissatisfied with their Macs that they had to carry them back to the store for repair and servicing far in excess of what would be considered normal. I have seen the exact same statement/implication used by FUD spreaders. My apologies since the FUD shoe doesn't seem to fit... or is it the glove? ;^)>