When I got the gift card last Christmas it included several free upgrades but the price was still extremely high.
As luck would have it, I got a mailer in the mail along with ads from several other companies. I got to looking at it and I had paid just about exactly twice what their mail offer was and that was after the upgrades.
I phoned and asked for replacement or at least get the same deal they offered everyone else. Their warranty which I had never used, simply said they would either replace or refund for any reason at all.
They refused to do anything and eventually offered me a $10 coupon which would have been worthless.
One of the worst customer service operations I have ever dealt with and I will never deal with them again. I also intend to tell everyone I can to not deal with them either.
I did a bit of research on the internet and found that my experience was typical. Apparently at one time they were much better but they have always been way over priced.