Posted on 04/10/2017 2:59:25 PM PDT by grayboots
If you don’t stick to your principles and policy then the next guy will try something similar since our good Doctor got it to work. Have a hissy fit like a child on an airplane and you’ll get to keep your seat.
What is wrong with you all? I feel like I’m arguing with democrats instead of conservative readers here. We are the law and order side, not the tantrum throwing until you get your way child side. I see nothing wrong with United did. It could have been any airline on any given day.
But this time, for whatever reason (and it could be an "unfair" or irrational reason), your defense of policy is not winning hearts and minds.
-- I see nothing wrong with United did. --
That's obvious, LOL.
Doesn’t apply when you are being bumped to accommodate non-paying employees of the airline. You can’t be bumped for employees.
So, let’s break policy over someone throwing a tantrum and move on to the next guy who doesn’t want to deplane, would that be fair? Enlighten us all Cboldt, what would you have done?
I’ll be waiting...
When those employees are on a work order to get to an airport so that they can fly other paying passengers, yes they can and will bump you. Bump four passengers or leave hundreds at another airport stranded??
What would you do??
It is my understanding that the structure was established by Congress
FAA regs say you can’t do that. It’s that simple.
Yes, you will. And still not winning hearts and minds. United will take its lumps, and so will you, "dead right."
I understand that airlines are "rigid," but am surprised occassionally when "what can't be done under the rules" suddenly becomes possible under the rules. It's happened to me. One agent could't get me on an earlier flight even if I paid. Policy. Another agent, a manager, got me on at no extra cost. That was policy too.
Post the regulation and end your argument. We’ll be waiting.
Yes, that happens with every business in America. You want to try for more, you speak to a supervisor or manager. No big revelation there. At a certain point, even that manager can no longer give you more. That’s the way it works.
Yes, that happens with every business in America. You want to try for more, you speak to a supervisor or manager. No big revelation there. At a certain point, even that manager can no longer give you more. That’s the way it works.
Still waiting. What wounld you have done? You haven’t answered yet. Are we to assume you have no answer?
One just happened to be in the concourse. I stopped just to vent that I thought it was a stupid policy to deny a passanger who was willing to pay, space on a flight that had plenty of room. I didn't expect any relief, I expected to get stiff-armed because airlines suck pond water when it comes to customer service.
They all claim to be bound by the rules and policies.
And sometimes companies are "dead right" and still take lumps. That's the way it works.
Heaven forbid!
Come on Cboldt, what would you do. Break policy and move on from the tantrum throwing man-child and screw the next guy or follow set policy and remove the first guy?
Also, you have yet to answer this: deplane four people in one aircraft for crew to work another or leave hundreds stranded?
We’re dying to know. I know what I’d do...
...still waiting on that regulation to be posted. Come on, post it and win!!
Having trouble finding it?
I remember when I was a telephone customer service representative (CSR) at a company. Every now and then, something would come up when a customer wanted/expected something that was outside our rules and procedures. As a CSR, I would often take the view that "rules are rules" and it was my job to enforce them. Once I got into management, I had to approach the same situation from the viewpoint of "what do I need to do to make this situation go away and not lose a customer in the process?". This would usually mean I would defer to the customer even if I thought he was wrong.
That is what United should have done in this situation. In the future, their policy should be to keep upping the ante until they get a taker. Forcibly removing people should not happen. It does not matter if they were right and if the passenger screamed like an effeminate bitch. The losers in this are United and their CEO who doubled down on their idiocy. Their company will now be seen as heartless and their approach to "customer service" as laughable.
Tyler Bridges, a journalist for the Washington Post, was on that plane. His wife took the videos. Now Tyler Bridges is making his rounds on talk shows; I saw him on Tucker Carlson last night. He has been mentioned in every article put out by the media.
Look at the Washington Post headline this morning:
“Was That Doctor Dragged Off the United Airlines Flight Because He Was Asian?”
http://www.msn.com/en-us/news/world/was-that-doctor-dragged-off-the-united-airlines-flight-because-he-was-asian-many-in-china-think-so/ar-BBzGRQw?li=BBmkt5R&ocid=spartanntp
Carriage contract is pretty flimsy and favors the airline in almost every conceivable way.
However, the one thing they didn’t do and had to was provide a written explanation on why he was getting an involuntary. The carriage contract is hard for airlinss to breach, but united did it.
That is fraud and subject to faa sanctions up to and including suspension of license to carry passengers.
Likelihood of that? Not high. Is this going to cost the airline industry? Yup, because they are going to make congress look at the carriage in a maga world.
The heat on united is now coming from the other carriers. United wanted to bounce the doc on disturbance, which would have gotten them out of providing the involuntary in writing. It went badly and public.
That is how stupid United acted here - they breached an unbreachable contract.
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