Posted on 11/22/2015 8:21:18 AM PST by Nachum
On Saturday evening, Dov Bergwerk arrived at the Avis branch on West 76th Street and Broadway. Accompanied by his wife Ruth, the Bergwerks were planning to join friends for dinner in Westchester. Mr. Bergwerk, a senior vice president and general corporate counsel at the Israeli pharmaceutical giant Teva, got out his driver’s license, reservation number and “Wizard†loyalty card – he’s rented from Avis dozens of times before – and anticipated the usual smooth transition into a nondescript mid-sized sedan.
That’s when the trouble started.
A reservation agent named Angelline declined to honor Mr. Bergwerk’s reservation, saying that it was company policy not to recognize Israeli documents. Stunned, Mr. Bergwerk explained that he had rented from Avis many times, including a car from that very same office on Thursday, November 19 – only two days earlier.
Mr. Bergwerk asked Angelline to access the profile attached to his Wizard card, which shows that he is an executive at a giant multinational company who has no regulatory issues and has rented from Avis, including at that very branch, many times without incident. She refused. They argued.
Eventually, a manager was called. Shamoura took the side of her reservation agent, also refusing to honor Mr. Bergwerk’s reservation or recognize his documents. Stunned and stranded on a Saturday night in New York, Mr. Bergwerk called the Avis main number and got through to customer service. The representative confirmed to him that the Israeli license was an acceptable form of ID and also mentioned that he could show his passport to ameliorate any ID concerns the on-site employees had. Mr. Bergwerk put the customer service representative on the phone with Shamoura, the branch manager, and at this point the story evolved. She now claimed that she was declining to rent the Bergwerks a car
(Excerpt) Read more at observer.com ...
In the good old days, things would not end well for Avis, Shamoura, and Angelline.
These days, who knows.
I’m not Jewish or Israeli, but they don’t want him, they don’t want me.
Just sent an email protesting this and also had them cancel my AVIS card. Okay, so big deal one person. But I am that one person.
Every voice makes a difference. I think they will apoloize when the noise is loud enough.
“I’m not Jewish or Israeli, but they don’t want him, they don’t want me.”
I’m with you.
Good for the Observer that they included a photo of the manager. That needs to happen more often so that you can burn their faces into your memory bank.
Same. Heck, I would have driven the man and his wife to their destination.
What else has the agent been up to?
https://dockets.justia.com/docket/new-york/nyedce/2:2015cv01752/368497
I am honored to be person number 2 then. Thanks for taking the lead in fighting g back against Nazi practices like this in USA
This is reflective of the minimum wage morons infesting companies providing poor customer service and not getting punished for same....
the new generation o f “workers” dont want to work and “management” is incompetent...
this comes from “diversity” overriding competency...
big companies have to comply or get punched by the feds...
this is an example of rudeness and incompetency.......
Perhaps TEVA ALLERGAN PFIZER and others should abandon doing business with AVIS....
Personally i would have gone to another rental or UBERED IT ... or even forbid take public transit...
DONE LET STUPIDITY GET IN THE WAY....
The battle between good and evil is ongoing. I am disappointed to see that Avis has chosen the wrong side.
Avis is now on my boycott list.
I wish I had an AVIS card, so I could cancel it.
Jewish Lives Matters
Add one more. Just cancelled our personal and company AVIS card. We always used AVIS for all our many business trips but there are more companies out there that would not have denied Mr. Bergwerk.
Now we know who the biggest racists are.
AH! Trying to get fired again. KA-ching!
Perhaps Avis has an office in Barrow AK that needs her special skills...
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