How is customer service increased when I have to do the work?
>> How is customer service increased when I have to do the work?
Depends on the meaning of the word “service”.
Think bull furnishing “service” to heifer.
The theory isn’t that you do all the work, it’s not like the self checkout line at the grocery store. The theory is that all the floor help has units that can run your transaction, so instead of you getting all your stuff then finding a register that same associate that helped you get your stuff can just run the purchase and your done. Sounds nice in theory and works well at Apple stores, but in a business that’s mostly garments and mostly self guided (really the register clerk is usually the only employee I interact with) I think it will fail.
“How is customer service increased when I have to do the work?”
Exactly.
And how does calling some out-sourced turd-world call-center in india supposed to help with customer service. “So, sorry, come again.”
Yeah. . helpful.
My grocery store has the self serve checkout and I would rather do it myself..better than the slow as mollasses check out women they had before.