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J.C. Penney's Latest Leap: Retailer to Ditch Cash Registers, Cashiers
Daily Finance ^ | July 23, 2012 | Barbara Thau

Posted on 07/23/2012 12:17:42 PM PDT by kevcol

J.C. Penney (JCP) will say farewell to cash registers, checkout counters and cashiers by 2014, said Ron Johnson, the chain's CEO, during the Fortune Brainstorm Tech conference, reports Time.
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"Think of a physical store without a cash wrap," Johnson told the audience, according to Time. "About 10% of all the money we spend, half a billion dollars a year, goes to [checkout] transactions." The money saved by replacing checkout stations with new technology could be invested in improving customer service, he said.

(Excerpt) Read more at dailyfinance.com ...


TOPICS: Business/Economy; Culture/Society
KEYWORDS: homosexualagenda; howtodestroybusiness; jcp; jcpenney; ronjohnson
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After seeing their stock crash, due in large part to their full-on embrace of the 2% (homosexuals) at the risk of alienating the 98% - now these geniuses have decided folks who shop with cash can also go elsewhere.

I have an additional suggestion for JCP: make the antennas on the wifi checkout stations shaped like something your clientele might also enjoy sitting on.


1 posted on 07/23/2012 12:17:49 PM PDT by kevcol
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To: kevcol

How is customer service increased when I have to do the work?


2 posted on 07/23/2012 12:19:53 PM PDT by svcw (If one living cell on another planet is life, why isn't it life in the womb?)
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To: kevcol
Interesting. I didn't realize JC Penney was still in business. And I'm a fairly observant consumer. Maybe that, not checkout transactions or gay rights, is the issue they need to resolve: they've sunk into invisibility. All the cool new technology in the world won't make a difference if no one knows it's there.
3 posted on 07/23/2012 12:20:57 PM PDT by ottbmare (The OTTB Mare)
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To: kevcol

eerily this is the future... cashless society is coming.


4 posted on 07/23/2012 12:21:21 PM PDT by eak3
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To: kevcol

If you can’t move product with sales move it with theft! ;-)


5 posted on 07/23/2012 12:23:26 PM PDT by Average Al (Forbidden fruit leads to many jams.)
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To: svcw

>> How is customer service increased when I have to do the work?

Depends on the meaning of the word “service”.

Think bull furnishing “service” to heifer.


6 posted on 07/23/2012 12:23:58 PM PDT by Nervous Tick (Love the cult, respect the leader, but I simply can't drink the koolaid and die.)
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To: kevcol
JCP fired their Marketing Director after the precipitous decline of their stock, but this must be one of those last ditch ideas he/she hatched before getting slipped the pink pink slipped.

I pray Sears doesn't follow suit, esp. in their tool department.

7 posted on 07/23/2012 12:23:58 PM PDT by rarestia (It's time to water the Tree of Liberty.)
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To: kevcol

From China direct to you, without any Americans in the way to dirty up the business...Well, maybe a few American queers...


8 posted on 07/23/2012 12:24:27 PM PDT by Iscool (You mess with me, you mess with the WHOLE trailerpark...)
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To: svcw

The theory isn’t that you do all the work, it’s not like the self checkout line at the grocery store. The theory is that all the floor help has units that can run your transaction, so instead of you getting all your stuff then finding a register that same associate that helped you get your stuff can just run the purchase and your done. Sounds nice in theory and works well at Apple stores, but in a business that’s mostly garments and mostly self guided (really the register clerk is usually the only employee I interact with) I think it will fail.


9 posted on 07/23/2012 12:25:29 PM PDT by discostu (Welcome back my friends to the show that never ends.)
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To: kevcol

New JC Penney messenger bikes...

10 posted on 07/23/2012 12:25:36 PM PDT by 2ndDivisionVet (You cannot invade the mainland United States. There would be a rifle behind every blade of grass.)
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To: svcw

“How is customer service increased when I have to do the work?”

Exactly.

And how does calling some out-sourced turd-world call-center in india supposed to help with customer service. “So, sorry, come again.”

Yeah. . helpful.


11 posted on 07/23/2012 12:36:05 PM PDT by Hulka
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To: kevcol
J.C. Penney (JCP) will say farewell to cash registers, checkout counters and cashiers by 2014

They were one third of the way there last time I went to Penney. They still had the registers and counters, but I had a hard time finding one that was staffed so I could check out. If that last one hadn't had a cashier, I would have just left my intended purchase on the counter and walked out there nearby door.

12 posted on 07/23/2012 12:36:15 PM PDT by KarlInOhio (You only have three billion heartbeats in a lifetime.How many does the government claim as its own?)
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To: kevcol

Frankly I don’t care whether JCP has cash registers or not. Unless and until JCP management admits that they made a gross error by embracing the homo lifestyle and back tracks, I will not be entering their store. But, doesn’t the man know that many times the cashiers are the only people on the sales floor to provide customers with answers to questions. Simple questions like where is the men’s shoe department, please?


13 posted on 07/23/2012 12:36:15 PM PDT by Saltmeat
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To: kevcol

I have a suggestion to JCP. CLOSE


14 posted on 07/23/2012 12:39:19 PM PDT by bmwcyle (Corollary - Electing the same person over and over and expecting a different outcome is insanity)
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To: kevcol

“J.C. Penney (JCP) will say farewell to cash registers, checkout counters and cashiers by 2014”

Is that when they officially change the name and business model to The GayCee Dollar Store?


15 posted on 07/23/2012 12:49:17 PM PDT by Stormdog (A rifle transforms one from subject to Citizen)
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To: kevcol

JCP’s downfall is not due to the marketing to the homo’s, it is due to their new EDLP (Every Day Low Price) pricing strategy was an EPIC FAIL. They got their customers hooked on getting coupons weekly in the mail. Their customers didn’t shop without coupons, then only to have them ripped away, cold turkey. I will have to admit that once you start actually looking at the prices, they are lower, but nothing feels better than saving 20 or 30% when you are shopping.


16 posted on 07/23/2012 12:51:01 PM PDT by Cyclone59 (Obama is like Ron Burgundy - he will read ANYTHING that is on the teleprompter)
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To: svcw
How is customer service increased when I have to do the work?

My grocery store has the self serve checkout and I would rather do it myself..better than the slow as mollasses check out women they had before.

17 posted on 07/23/2012 12:56:49 PM PDT by trailhkr1
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To: discostu

Seems to me in a clothing story they need a counter to fold the clothes to put them into a bag. And that’s where they store the bags. Also the counter is where they store the device to remove those tags that make the sirens go off if you walk out of the store with them.

Seems you still need some kind of check out work space.


18 posted on 07/23/2012 12:57:41 PM PDT by DManA
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To: Stormdog
“J.C. Penney (JCP) will say farewell to cash registers, checkout counters and cashiers by 2014”

Might as well, they said goodbye to their customers already!

19 posted on 07/23/2012 1:01:56 PM PDT by Average Al (Forbidden fruit leads to many jams.)
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To: DManA

That’s kind of what I’m thinking, somebody for the dehangering and bagging and all that. Of course you could possibly move a lot of that to the fitting area if it’s actually manned which is should be. Don’t know, we’ll see in 2014 if they live that long.


20 posted on 07/23/2012 1:01:56 PM PDT by discostu (Welcome back my friends to the show that never ends.)
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