Posted on 09/22/2018 6:41:02 PM PDT by Del Rapier
Gov. Jerry Brown on Friday ordered a performance audit of the state Department of Motor Vehicles in response to the public outcry over hours-long wait times and repeated computer crashes that delayed serving customers. State Finance Director Keely Martin Bosler, who was appointed by Brown, notified the agency that her office will conduct the financial review amid concerns about the DMV’s performance. “As we have discussed, long wait times at the Department of Motor Vehicles do not reflect the high standards of service that Californians expect from their state government,” Bosler wrote in a letter Friday to DMV Director Jean Shiomoto. The audit by Bosler’s staff will look at issues including field office operations, the customer experience, computer problems and the DMV’s governance structure. It will also examine an estimated 23,000 errors at DMV offices when people either were unknowingly registered to vote or had mistakes made in their registration status — problems that began during the rollout of the state’s new “motor voter” program. The review will cost about $800,000 and is expected to result in a report with recommendations to be released to the public in March, according to H.D. Palmer, a spokesman for the Finance Department. With Brown leaving office in January, the timing of the audit means any proposals for improving DMV operations will be considered by the next governor and Legislature. Residents have complained in the last three months of waiting four to six hours at DMV offices as the agency deals with complications caused by Real IDs, a new driver’s license and identification card design required for airline passengers starting in late 2020. The delays have been worsened by frequent computer crashes, including one Thursday that interrupted operations at 68 of the DMV’s 172 field offices for more than two hours.
(Excerpt) Read more at latimes.com ...
Maybe letting illegals drive was a step to far?
The waits were caused 100% by letting illegals get driver licenses.
This is a huge “DUH” — no statewide audit required at all. Reason number #931 we are leaving CA.
It is about friggin time! They will not even have a category for the delay caused by having to accommodate 100 different languages and of course, the Illegals!
Of course the audit will cause additional wait times.
No problemo for the right kind of people.
Secret DMV office near California Capitol serves lawmakers and their staff
https://www.sacbee.com/news/politics-government/capitol-alert/article216408570.html
I just drove 50 miles yesterday to a small town with a short wait and pleasant employees to get my driver’s license It was a heck of a lot better than waiting most of the day to be treated as an annoyance in my hometown.
We also have DMV Express in some of our cities that make sure you get fast service for $35, I think it is worth it.
California is as socialist. Long lines are part of the deal.
I just go to DMV Express
I’d rather pay $25 extra to be done with something in under 5 minutes then wait hours or days
Marxist klock klucker can piss off this is all show.
This is the level of performance we can expect from California’s forthcoming health care system also
It is easier to control a populace standing in line for basic services. Glad I left CA, I love living in the USA.
Yup. And don't expect your 911 calls to be answered either.
Hey Moonbeam, look in the mirror.
I am in Cali. I have to stay for awhile because I do like my work...but where are you headed?
Wow Jerry, this could be the problem:
California DMV worker slept thousands of hours on the job, state report finds
It’s not just socialism that doesn’t work. BIG government doesn’t work. Hell, GOVERNMENT doesn’t work.
Just reduce their daily nap time a little.(/s)
One party government sucks. Fails every time.
“He oonnn break.”
*head swag*
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