AABACO nightmare: locks former Yahoo Small Businesses out of their websites

telapost ^ | 9/7/16

[pabianice]

Around November 12 2015 the complaints started pouring in. Small business owners and other various webmasters have been unable to log in to their Yahoo Small Business dashboard, now called the Aabaco Small Business Dashboard.

The Yahoo login screen says that the name has changed but the team is the same. You would think there has been a seamless transaction that has taken place.

Unfortunately, this is where the problems begin.

Yahoo Small Business clients are having all kinds of problems, and Aabaco is not helping. So far I have heard:

Aabaco will not answer the phone

Aabaco says wait times are 30 minutes but actual wait times exceed 2 hours

Aabaco confirmation email will not go through

Unable to claim Aabaco Small Business Account

Confused that Aabaco login takes users to Luminate’s website

Unable to upload files to web hosting site

Unable to access web hosting site

Luminate will not answer email

Aabaco will not answer WordPress emails about problems

Terrible upload speeds

Repeatedly needing to log back in

Small business owners who also are looking to update their business listing in Yahoo are stuck dealing with this Yext problem.

[pabianice]

I am one of the many tens of thousands of people locked out. AABACO is a scam. They put you on hold when you call and leave yo0u there. They demand payment codes you never had and say they are sending instructions to an email you never heard of ("a*****s@umptiquat.com'). I sent them certified mail telling them to give me access. No reply. Apparently a class-action suit is next.

[LouieFisk]

Wasn’t Yahoo just sold off?

[bert]

the rational course is to go elsewhere asap

[catnipman]

“and Aabaco is not helping”

“You’re not helping, Leon. Why is that?”

[arthurus]

Wasn’t Yahoo bought by MSFT? that would explain the problem.

[Buckeye McFrog]

I thought Verizon had bought them.

[Lion Den Dan]

Sounds like the problems with Colt forum and Marlin Owners forum. Suddenly one had to create a new password but for many, that was not possible. No answer to emails, claims that instructions/passwords had been sent to a non-existent account, etc. I am sorry for you.

[lafroste]

Back in the day I ran my own website on an independent service provider. My site was extraordinarily complex and I even had programmers from Israel contacting me asking "how did you do that?" Point is, that someone who has a real affinity for programming (like I do, though I have never taken a computer class in my life) should be able to build a nice business for themselves by dumping those jerks and finding a local, competent web site administrator that they can actually drive over to and visit if need be.

From my perspective, website operation and maintenance is simply not amenable to large centralized control.

[arthurus]

Maybe so. I suspected MSFT because when MSFT got Skype it became unusable to me. It seemed to do everything it was supposed to do but international calls just got “no connection is possible” in the languages at the other end. I use other programs now.