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Confidential Obamacare Navigator training manual uploaded online
Capitol City Proj ^ | December 16, 2013 | Joe Schoffstall

Posted on 12/16/2013 1:40:07 PM PST by Hojczyk

Tammy Duffy, a radiation health physicist from New Jersey, was talking with Obamacare Navigators one day and asked a question regarding people who are self-employed, in which they could not provide an answer. She then asked for a copy of the manual, which they would not give her since it’s not meant to be available to the public.

“I asked the nice ladies for a copy and they said I could not have it because it was a government document not for the public. So I thought maybe there is an outline or shorter version that is for the public. I went to Google and typed in ‘healthcare insurance marketplace Navigator SOP,” Duffy said.

Sure enough, a Google search of “Healthcare insurance marketplace Navigator SOP” yields a link back to the “Health Insurance Marketplace Navigator Standard Operating Procedures Manual.” The manual is labeled as “restricted distribution” by the Department of Health and Human Services (HHS) and threatens prosecution to anyone authorized to view it who ultimately disseminates it to unauthorized people — and it’s online for everyone to see.

Duffy knew she came across something that should not be online and tried reaching out to the federal government informing them of this. Nothing happened.

“I immediately sent an email through the White House web site that these documents are on the web for all to see. I got no response. I also called the White House yesterday and spoke to a volunteer (and said) these restricted documents are on web. I have heard from no one. I also sent it to a friend who works at the Department of Defense and said, ‘Get this taken down.’ It’s still up there.”

(Excerpt) Read more at capitolcityproject.com ...


TOPICS: Breaking News; Crime/Corruption; Government; News/Current Events
KEYWORDS: confidential; handbook; manual; navigator; navigatormanual; obamacare; obamacaremanual
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1 posted on 12/16/2013 1:40:07 PM PST by Hojczyk
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To: Hojczyk

Audit in 3...2...1...


2 posted on 12/16/2013 1:41:37 PM PST by Tijeras_Slim
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To: Hojczyk

http://www.healthreformgps.org/wp-content/uploads/navigator-SOP-manual-8-26.pdf


3 posted on 12/16/2013 1:42:05 PM PST by Hojczyk
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To: Hojczyk

ONLY 217 pages?

Must be the condensed version. ObamaCare for Navigator Dummies.


4 posted on 12/16/2013 1:44:53 PM PST by Responsibility2nd (NO LIBS. This Means Liberals and (L)libertarians! Same Thing. NO LIBS!!)
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To: Hojczyk

Down load it quick before they remove it.


5 posted on 12/16/2013 1:44:55 PM PST by DirtyPigpen (Semper Fi)
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To: Responsibility2nd
From page 2......

INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.

(Oopsie)

6 posted on 12/16/2013 1:48:24 PM PST by Responsibility2nd (NO LIBS. This Means Liberals and (L)libertarians! Same Thing. NO LIBS!!)
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To: Hojczyk

This was published in Aug 2013? Isn’t that a little late for the first version? Maybe they expected problems with the web site...


7 posted on 12/16/2013 1:49:19 PM PST by GOPJ ("Remember who the real enemy is... ")
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To: Responsibility2nd

We call that “transparency” in the Obama regime.


8 posted on 12/16/2013 1:53:29 PM PST by eyedigress ((zOld storm chaser from the west)/ ?s)
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To: Responsibility2nd
2.6.5 Mental or Intellectual Disability
Consumers seeking assistance may have varying levels of mental or intellectual capacity. To assist consumers with mental or intellectual disabilities, provide the following accommodations:
• Permit consumers to use authorized representatives to help consumers make health care decisions
• Communicate with consumers’ representatives, guardians, family members, or support person if requested by the consumer
• Refer consumers to additional resources and entities that may be able to provide specialized assistance to consumers with certain mental or intellectual disabilities

 

(Obvious subsection is included for obvious reasons)


9 posted on 12/16/2013 1:54:09 PM PST by Responsibility2nd (NO LIBS. This Means Liberals and (L)libertarians! Same Thing. NO LIBS!!)
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To: Hojczyk

Here’s all 217 pages:

http://www.freedomsphoenix.com/Uploads/001/Media/navigator-SOP-manual-8-26.pdf


10 posted on 12/16/2013 1:54:41 PM PST by carriage_hill (Peace is that brief glorious moment in history, when everybody stands around reloading.)
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To: DirtyPigpen

>>Down load it quick before they remove it.<<

Done!

I don’t if that makes me a criminal.

If so, I’ll do the time proudly!


11 posted on 12/16/2013 1:56:46 PM PST by freedumb2003 (Fight Tapinophobia in all its forms! Do not submit to arduus privilege.)
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To: Hojczyk

Can anyone tell if someone downloads it from that site? IP address?


12 posted on 12/16/2013 2:00:03 PM PST by carriage_hill (Peace is that brief glorious moment in history, when everybody stands around reloading.)
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To: Hojczyk
and it’s online for everyone to see.
Why not, so is everyone's personal Obamacare signup data.
13 posted on 12/16/2013 2:01:46 PM PST by dblshot (I am John Galt.)
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To: Hojczyk

It reads better in the original German.


14 posted on 12/16/2013 2:03:24 PM PST by Jewbacca (The residents of Iroquois territory may not determine whether Jews may live in Jerusalem.)
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To: Hojczyk

I’ll bet it’s not written in cursive.


15 posted on 12/16/2013 2:05:40 PM PST by tacticalogic
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To: carriage_hill

Sure they can. Every click - every site - every time.

Its just a pdf file. Click it and read over it.


16 posted on 12/16/2013 2:05:40 PM PST by Responsibility2nd (NO LIBS. This Means Liberals and (L)libertarians! Same Thing. NO LIBS!!)
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To: Hojczyk

Gosh, I wonder what else can be Googled. It would save Darrell Issa a lot of time.


17 posted on 12/16/2013 2:08:26 PM PST by Excellence (All your database are belong to us.)
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To: Responsibility2nd
ObamaCare for Navigator Dummies.

LOL. But sounds redundant :)

18 posted on 12/16/2013 2:12:42 PM PST by matt1234 (Hitler blamed the Jews. Obama blames the Tea Party.)
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To: Responsibility2nd

“From page 2......

INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.

(Oopsie)”

If you google that disclaimer, thousands of results come up, often on documents that do not otherwise appear to be confidential (lists of public contact info for various offices, for example). It’s a boilerplate disclaimer.


19 posted on 12/16/2013 2:12:47 PM PST by Conscience of a Conservative
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To: Responsibility2nd
"We's gotta read WUT? 217 pages?"


20 posted on 12/16/2013 2:16:52 PM PST by Responsibility2nd (NO LIBS. This Means Liberals and (L)libertarians! Same Thing. NO LIBS!!)
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To: Jewbacca

+1


21 posted on 12/16/2013 2:17:11 PM PST by ColdOne (I miss my poochie... Tasha 2000~3/14/11) Hey, Harry Reid.. 1-800-318-2596!)
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To: Responsibility2nd

I’m on pg 51...


22 posted on 12/16/2013 2:18:22 PM PST by carriage_hill (Peace is that brief glorious moment in history, when everybody stands around reloading.)
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To: matt1234
In case the navigators don't want to read all 217 pages, here's an easy flowchart for their reference.


23 posted on 12/16/2013 2:19:40 PM PST by Responsibility2nd (NO LIBS. This Means Liberals and (L)libertarians! Same Thing. NO LIBS!!)
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To: Hojczyk

If the government wanted this to be kept secret, they should have kept it in the same place with obamas birth certificate and college records.


24 posted on 12/16/2013 2:21:43 PM PST by lowbridge
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To: Hojczyk

- If I liked going on a $100 million dollar vacation to Africa

- I will also now go on a 17-day vacation in Hawaii

-

- I have lots of dumb honkies in Washington state getting double-debited for their healthcare because they gave me their bank info…….

- Somebody has to pay for all the poor oppressed minorities and crooked multi-millionaire politicians

- Sign up now young white Americans - you can trust me!


25 posted on 12/16/2013 2:23:12 PM PST by devolve (- "He's (Obama) just 'too talented' to do what 'ordinary people' do." - "All this for a damn fag!" -)
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To: Hojczyk

Yep. Still there. Idiots.


26 posted on 12/16/2013 2:26:51 PM PST by Purrcival (Four more years of OBAMA??????????? I hope this country can survive.)
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To: Hojczyk
This manual could be whittled down to one page:

1. When people ask if the insurance is good, reply:

"Trust me honey - you won't get pregnant ..."

2. When people ask why their premiums, deductibles, co-pays, and out-of-pockets went up, breakout with the old Beaver High School football cheer:

"Nutz n' boltz, nutz n' boltz - YOU got screwed ..."

3. When people ask why they can't see their own doctor or go to their regular hospital, reply:

"Turn around, drop trou, bend over, grab ankles - Obama's drivin' ..."

4. And lastly, when terminating the call, don't forget to say:

"Have a nice day ..."

27 posted on 12/16/2013 2:48:43 PM PST by Lmo56 (If ya wanna run with the big dawgs - ya gotta learn to piss in the tall grass ...)
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To: Hojczyk
It's linked here, too:

Health Insurance Marketplace Navigator Standard Operating Procedures Manual

28 posted on 12/16/2013 2:48:48 PM PST by Jeff Chandler (Obamacare: You can't make an omelette without breaking a few eggs.)
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To: carriage_hill
Can anyone tell if someone downloads it from that site? IP address?

Sure. Internet activity leaves all sorts of traces on routers and etc. all along your path to wherever you go.

29 posted on 12/16/2013 3:17:13 PM PST by MeganC (Support Matt Bevin to oust Mitch McConnell! https://mattbevin.com/)
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To: carriage_hill; Hojczyk

PDF:

Page numbering begins with section 1.0 as Page 1. The title page and contents are not included in the page numbering. Thus, the ‘document’ ends on page 207 which excludes the title and contents pages in that count.

FYI


30 posted on 12/16/2013 3:17:59 PM PST by TomGuy (.)
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To: freedumb2003
I don’t if that makes me a criminal.

Obama promised the most transparent administration in history.

This and Snowden are furthering that promise.

:)


31 posted on 12/16/2013 3:19:48 PM PST by TomGuy (.)
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To: Hojczyk

If it is out there; they want it out there!


32 posted on 12/16/2013 3:21:38 PM PST by acoulterfan
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To: Hojczyk

This was interesting in the manual:

“DEDUCTIBLES: The amount consumers owe for health care services before the health insurance or plan begins to pay. For example, if the deductible is $1000, consumers will spend $1000 of their own money on health care services before the insurance company starts to pay for services. THE DEDUCTIBLE MAY NOT APPLY TO ALL SERVICES.”


33 posted on 12/16/2013 3:25:39 PM PST by acoulterfan
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To: Conscience of a Conservative

But but butt-—how else would the gummint folks get their copies if it wasn’t on the web? About two decades ago the govmint geniuses decided they could save huge amounts of money by not printing hard copies of manuals of every sort: mil specs for materials, operating manuals, virtually everything that used to come in book form. When contractors bid on jobs they can no longer ask for copies of the pertinent manuals. They’re expected to download them. It’s a huge source of mistakes at every level.

If nothing else it had to be a plot by Xerox to boost printing. The worst part might be that the people frequently doing the “specifying” don’t have hard copies either. If the wings fall off your airplane it might be because the mechanic didn’t have a picture of a rivet?

I have to go now so I don’t get caught reading that secret govmint doc. choke, sniggle, snort——


34 posted on 12/16/2013 3:30:05 PM PST by cherokee1 (skip the names---just kick the buttz)
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To: Hojczyk

Repeated throughout the Manual:

“This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.”

They are making this all up as they go along, LOL!


35 posted on 12/16/2013 3:32:14 PM PST by acoulterfan
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To: MeganC; All
Internet activity leaves all sorts of traces on routers...

Making it all the more imperative for as many folks as hears about it DL'ing a copy... [even if you just see that you can download it and then browse elsewhere]

36 posted on 12/16/2013 3:43:05 PM PST by C210N (When people fear government there is tyranny; when government fears people there is liberty)
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To: Responsibility2nd

I’d like a large delivered, double crust, extra cheese and 2 liters of diet Sprite.


37 posted on 12/16/2013 3:45:55 PM PST by fivecatsandadog (Fivecatsandadog is really 3catsnodog)
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To: acoulterfan

Services not covered don’t count toward the deductible.


38 posted on 12/16/2013 3:49:32 PM PST by fivecatsandadog (Fivecatsandadog is really 3catsnodog)
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To: Responsibility2nd
INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW

Unfortunately the release is authorized by law. It is called the freedom of information act, and it requires that all information is releasable unless it fits into a specific FOIA exemptions (national security info, personal info, law enforcement info, etc.). If it isn't specifically exempt under that statute it is not only releasable, but it must be released upon request. A government operating manual is certainly releasable, and whichever public official marked this document as exempt could be prosecuted to the full extent of the law (ha! like that is going to happen).

39 posted on 12/16/2013 4:08:52 PM PST by AndyJackson
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To: acoulterfan
They are making this all up as they go along, LOL

See my post 39.

40 posted on 12/16/2013 4:10:57 PM PST by AndyJackson
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To: Hojczyk

Maybe Snowden did it LOL


41 posted on 12/16/2013 4:23:41 PM PST by blueyon (The U. S. Constitution - read it and weep)
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To: Hojczyk

....and it’s still available....

from the most inept administration in history!!


42 posted on 12/16/2013 4:27:26 PM PST by LUV W (All my heroes wear camos! Thank you David, Michael, Chris Txradioguy, JJ, CMS, & ALL of you heroes!)
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To: acoulterfan
If it is out there; they want it out there!

Hardly. Their web site is the most insecure website you can imagine. Also, they really are that dumb. But I repeat myself.

43 posted on 12/16/2013 4:50:44 PM PST by COBOL2Java (I'm a Christian, pro-life, pro-gun, Reaganite. The GOP hates me. Why should I vote for them?)
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To: Responsibility2nd

I doubt ANY obozocare Navigator ever read a total of 217 pages in their lifetime.


44 posted on 12/16/2013 5:02:23 PM PST by Red in Blue PA (When Injustice becomes Law, Resistance Becomes Duty.-Thomas Jefferson)
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To: Hojczyk

I linked that to Senator Cruz’s Faceebook Page. LOL!


45 posted on 12/16/2013 5:04:14 PM PST by LUV W (All my heroes wear camos! Thank you David, Michael, Chris Txradioguy, JJ, CMS, & ALL of you heroes!)
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To: Jewbacca

Post of the Day


46 posted on 12/16/2013 5:33:56 PM PST by Hoodat (Democrats - Opposing Equal Protection since 1828)
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To: Responsibility2nd

where’s the flowchart? i have the 217 page download from Sunday. spoke with a physician whom is interested in the information had his surgical scheduler. i may just drop a link to Dr. Dan benishek for Michigan District 1. since he is home.


47 posted on 12/16/2013 5:34:31 PM PST by hondact200 (Candor dat viribos alas (sincerity gives wings to strength) and Nil desperandum (never despair))
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To: eyedigress

If they can’t keep their own manual a secret, then how does anyone expect them to keep their confidential info a secret? Today someone finds out how to access this manual. Tomorrow, they find out how to access a spreadsheet of enrollee debit card numbers.


48 posted on 12/16/2013 5:37:08 PM PST by Hoodat (Democrats - Opposing Equal Protection since 1828)
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To: LUV W
Good for you!

Now we need to link it to Boehners page - not that he'd ever take a swing at this (additional) low hanging fruit.

49 posted on 12/16/2013 5:40:22 PM PST by Jane Long (While Marxists continue the fundamental transformation of the USA, progressive RINOs assist!)
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To: Jewbacca

We’ll done.


50 posted on 12/16/2013 5:42:18 PM PST by Jane Long (While Marxists continue the fundamental transformation of the USA, progressive RINOs assist!)
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