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Indian Accent Doesn’t Fly (Delta Air Lines, J P Morgan drop use of Indian call centers)
LittleIndia ^

Posted on 07/02/2009 8:36:05 AM PDT by nickcarraway

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To: TomOnTheRun
When I switch all the computers at home and work to Apple Macintosh the only thing I missed about Dell was the Indian accents at the tech support center. They sounded so polite, upbeat, and chipper when they told me I was screwed and nothing could be done to fix a problem.

how are the apple guys?
41 posted on 07/03/2009 2:19:44 AM PDT by Cronos (Ceterum censeo, Mecca et Medina delendae sunt + Jindal 2K12)
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To: 3niner
I think the Jamaican accents are often easier to understand than the Atlanta accents.

And they sound better :) "What's up mon?" -- so sing-song, even when they curse, it's like the Irish accent -- you can't curse without it sounding sweet!
42 posted on 07/03/2009 2:21:02 AM PDT by Cronos (Ceterum censeo, Mecca et Medina delendae sunt + Jindal 2K12)
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To: KarlInOhio; Beagle8U

Quite right — each country (or even each region/state/county) has it’s own slang words, lingo, metaphors. For example, when I lived in Sussex, England, for a long time I had no idea when someone said “I don’t teach your grandmother to suck eggs.” — I bet you’re equally puzzled by that! And, it’s a common English expression like knackered or snogged.


43 posted on 07/03/2009 2:24:36 AM PDT by Cronos (Ceterum censeo, Mecca et Medina delendae sunt + Jindal 2K12)
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To: Cronos

Sorry for the 4 day weekend slow response. I had my first AppleCare call this weekend in fact. It went well. They were incredibly helpful. More helpful than they needed to be in fact. They identified one problem with third-party software and helped me fix it anyway and then taught me how to avoid it in the future. He sounded Welsh. I’m not sure that the call wasn’t routed to a British call centre or some such for our holiday weekend.


44 posted on 07/06/2009 8:17:11 AM PDT by TomOnTheRun
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To: Ramius
Yep... we need to keep all those low-wage no-skill jobs right here in America where they belong

The state of the art in speech recognition and AI is that technology could be used as a force multiplier. If it wasn't for the cheap third world labor, more Americans would have high paying/highly taxed jobs designing, building, and maintaining robotic systems. I don't want to answer calls or pick lettuce myself, but I would love a job automating those jobs. Increasing worker productivity, a euphemism for increasing automation, is held back by anti-American policies and attitudes.

45 posted on 07/06/2009 8:35:44 AM PDT by Reeses (Leftism is powered by the evil force of envy.)
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To: KarlInOhio

A while ago, there was actually a TV news show that interviewed Indians who were doing support work for welfare centers.

The general tenor was how unbelievable they found the fact that so many people were essentially getting free money.

Ok, so big deal, a couple of contracts were dropped, happens all the time in corporate interactions.


46 posted on 07/06/2009 10:43:26 AM PDT by swarthyguy ("We may be crazy in Pakistan, but not completely out of our minds," ISI Gen. Ahmed Shujaa Pasha)
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