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Many Windows 10 Users Unable to Connect to Windows Update Service (Is the culprit Windows Defender?)
BleepingComputer ^ | Jan 31, 2019 | Lawrence Abrams

Posted on 01/31/2019 5:59:07 PM PST by dayglored

For the past two days, Windows 10 users from around the world have been reporting that they are unable to connect to Windows Update. When they attempt to do so, Windows 10 will complain that they are unable to connect to the update service.

...When they tried updating, Windows would report that it could not connect to the update service.(Image)

The wording of the error, shown below, indicates that this is an Internet connectivity issue, but others are not so sure.

"We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet"

Unfortunately, there is no clear cut answer as to what is causing this issue and some feel it is related to a botched Windows Defender update and others state that this could be a DNS issue.

What is causing this issue?

Windows blogger Günter Born feels that this issue could be related to Windows Defender as numerous people have reported having issues installing a Windows Defender update before receiving this error in Windows Update.

At the same time, in my tests on 4 different Windows 10 computers running 1803 through 1809 with varying software configurations, none of them are having this issue. They also had no problems installing the latest Windows Defender 1.285.558.0 update that was released this morning.(Image)

In fact the only way I could trigger this update was to set my DNS server settings to use a server I did not have access to or did not exist. This leads me to believe this is some sort of network connectivity issue.

Many users on outage pages and Twitter are stating that this is an ISP DNS issue...reported that switching their DNS servers to Google's 8.8.8.8 DNS service solved their problems.

(Excerpt) Read more at bleepingcomputer.com ...


TOPICS: Business/Economy; Computers/Internet; Hobbies
KEYWORDS: windows; windowsdefender; windowspinglist; windowsupdate
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NOTE: LOTS of links and pictures in the article -- the above is just a tiny excerpt.

Question: Given the unfortunate experiences folks have been having with the Fall 2018 1809 Update, is this a bad thing?

1 posted on 01/31/2019 5:59:07 PM PST by dayglored
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To: Abby4116; afraidfortherepublic; aft_lizard; AF_Blue; AppyPappy; arnoldc1; ATOMIC_PUNK; bajabaja; ...
Windows 10 Update Connection Problems... PING!

You can find all the Windows Ping list threads with FR search: just search on keyword "windowspinglist".

2 posted on 01/31/2019 5:59:49 PM PST by dayglored ("Listen. Strange women lying in ponds distributing swords is no basis for a system of government."`)
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To: dayglored

I don’t use defender and my computer updated successfully yesterday.


3 posted on 01/31/2019 6:16:58 PM PST by Purdue77 (Okay, I'm too cheap to afford a tag line.)
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To: dayglored

Windows 10 is a virus that arrives unwanted and unstoppable.


4 posted on 01/31/2019 6:20:00 PM PST by Midwesterner53
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To: dayglored
"..."they are unable to connect to Windows Update"....

Is this a Bad ThingTM?

5 posted on 01/31/2019 6:26:35 PM PST by Paladin2
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To: dayglored

Windows 10 - 64bit - Windows Defender successful updates today. Version 1809 has been rock solid for me.


6 posted on 01/31/2019 6:28:53 PM PST by stylin19a (2016 - Best.Election.Of.All.Times.Ever.In.The.History.Of.Ever)
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To: dayglored
That's not a bug, its a feature. Too many complaint threads on FR triggers a temporary shutdown of update services, if not the government.

Easy to delay updates for up to 35 days under Settings>Windows Uodate>Advanced:

W.10ProUpdateSet

7 posted on 01/31/2019 6:44:16 PM PST by daniel1212 (Trust the risen Lord Jesus to save you as a damned and destitute sinner + be baptized + follow Him)
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To: stylin19a

Same here, as mine updated this morning and within the last five minutes.


8 posted on 01/31/2019 6:56:49 PM PST by hsmomx3
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To: daniel1212
> Too many complaint threads on FR triggers a temporary shutdown of update services, if not the government.

LOL. It's actually a frustration to me -- every day I search the tech news aggregators for articles to post that are about positive, helpful, exciting features of Windows 10 or Microsoft. It's a tough gig. 99% of the Windows/Microsoft related articles out there talk about problems. The positive ones tend to be puff pieces consisting of barely-rewritten splooge from Microsoft Central Marketing.

As the Windows Ping List guy, I get yelled at for being anti-Microsoft when I post a complaint thread, and I get yelled at for being a Microsoft shill when I post a "Hey Great New Feature!" thread. *sigh*

But at least it's a break from the politics and social BS. After all, WinPingList threads are just about computers, and really, that's not such a big deal.

9 posted on 01/31/2019 6:58:30 PM PST by dayglored ("Listen. Strange women lying in ponds distributing swords is no basis for a system of government."`)
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To: dayglored

HAL is fighting back.


10 posted on 01/31/2019 7:14:30 PM PST by Scrambler Bob (You know that I am full of /S)
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To: dayglored

Used Windows Update just now and had no problem. The people with this problem are probably either having network that is incompatible with Windows Update or did something with Windows’s settings.


11 posted on 01/31/2019 7:16:44 PM PST by Repeal 16-17 (Let me know when the Shooting starts.)
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To: Repeal 16-17

Last week, because of a thread on FR, I checked for updates and had a few pending so I processed them. Man, you’d think I was installing W10. It took forever and required several restarts.

Them I came to the computer this morning and damned if there wasn’t more updates to do. No problems other than time spent, though.


12 posted on 01/31/2019 7:21:08 PM PST by sparklite2 (Don't mind me. I'm just a contrarian.)
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To: dayglored

Hey buddie I consider your insight invaluable. A good question is should I go with Microsoft Protector, which I’ve been using a while now, or go back to Zone Alarm’s stuff that has protected me for almost two decades without fail? They will not work together.


13 posted on 01/31/2019 7:45:59 PM PST by MikelTackNailer (NRT still kicking.)
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To: dayglored

“Many Windows 10 Users Unable to Connect to Windows Update Service (Is the culprit Windows Defender?)”

that’s a blessing in disguise ...


14 posted on 01/31/2019 7:48:25 PM PST by catnipman ((Cat Nipman: Vote Republican in 2012 and only be called racist one more time!))
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To: dayglored

Going from Windows 7 to 10 was the mistake, but now there is the issue of 7 works with all the older things but you can’t work the newer programs without the newer chips and software. We seem to be seeing people now succumbing to going along with being bullied, leaving all those programs they paid good money for in the dust and now having to expend scads more money just for Microsoft’s sake. Jerks. I’ve been reading the Linux lessons on here closely.


15 posted on 01/31/2019 7:59:01 PM PST by MikelTackNailer (NRT still kicking.)
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To: dayglored

This last big update took my computer out of sync w/ my printer. Had to re-get a driver.


16 posted on 01/31/2019 8:03:06 PM PST by Migraine
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To: catnipman

Not always — in my case, the cheapie HP I bought didn’t have enough HD to take on a 10 upDATE. LOL


17 posted on 01/31/2019 8:07:21 PM PST by Migraine
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To: MikelTackNailer
> Hey buddie I consider your insight invaluable. A good question is should I go with Microsoft Protector, which I’ve been using a while now, or go back to Zone Alarm’s stuff that has protected me for almost two decades without fail? They will not work together.

I think you mean "Microsoft Defender" (not "Protector").

My advice (and what I do) is use the Microsoft-supplied utilities like "Defender" as a baseline defense, and augment them with better-rated tools that are compatible, such as MalwareBytes. Unfortunately, a lot of anti-malware products step on each other. It's a drag that Zone Alarm isn't compatible with Defender -- I used Zone Alarm with great success many years ago, so I understand your interest in running it.

18 posted on 01/31/2019 8:11:33 PM PST by dayglored ("Listen. Strange women lying in ponds distributing swords is no basis for a system of government."`)
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To: Migraine

Peripherals like printers often take a hit in updates.


19 posted on 01/31/2019 8:13:00 PM PST by dayglored ("Listen. Strange women lying in ponds distributing swords is no basis for a system of government."`)
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To: MikelTackNailer
> I’ve been reading the Linux lessons on here closely.

Linux works quite well for a lot of people, as an alternative to Windows (or even Mac). It's different enough to require a little bit of getting used to, but in my observation, moving from Windows to Linux is often less disruptive overall than moving from one version of Windows to another, especially when moving to 8 or 10.

I use Windows, Linux, Mac, and Unix interchangeably throughout my day at work and at home, so I'm the wrong one to ask about how easy it is to switch -- hell, I switch operating systems every two hours, all day, every day.

20 posted on 01/31/2019 8:17:08 PM PST by dayglored ("Listen. Strange women lying in ponds distributing swords is no basis for a system of government."`)
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