Posted on 06/14/2012 3:38:09 PM PDT by the invisib1e hand
Well, I'm clearly approaching desperation, or I wouldn't be posting something like this. OTOH, if help doesn't appear on FR, it might not be had anywhere.
So here's the situation: I installed a brandy-new Cisco router (E1200) for a client who uses an ancient Macbook. Many pages load fine but Google -- the one that matters for her because she uses Gmail -- times out or takes many minutes to load. It's not unheard of -- I've found it brought up on different help forums but there seems to be no consensus on the fix and, disappointingly, no accountability whatsoever by any of the commercial entities involved: Cicso, TimeWarner, or Apple.
Now, curiously, all is sweetness and light when the iPad and iPhone use the same wireless network. But not google on that Mac. Sounds like permissions thing or firewall or something but I tried the recommended settings for those and the clouds did not disperse.
I swore (and I swear every week) I'm going to quit spending my Saturdays doing stuff like this but my clients are just so nice to me...so anyway, I would be grateful for any constructive input and I have a hunch somebody will know just what to do to make it work. One note -- as an older Mac, OS updates aren't going to be an option. And I just don't think I can tell my client to ditch her Mac and by a new one, when it worked via a LAN, and certainly not for the sake of one web domain.
Thank in advance!
have her plug directly into the cable modem and see if it is in fact the router and not a computer issue. It could very well be she’s infected with some type of dns redirect virus.
Get a PC. Problem solved.
Since it’s a new router, have you tried calling Cisco support about the problem? There is usually a period of free phone support after purchase.
You say “older Mac” - can you be more specific?
What DNS servers is the router getting vs what the Mac says it has? Or did you configure them manually on either one?
I don’t know how to use ping from a mac but I would see how ping behaves to eliminate the browser issues. Could also be some type of packet size issue, ping would eliminate that as well. Also to eliminate any DNS issues you could connect to 74.125.225.118 directly.
HTH
Jon
ping mail.google.com
from windows cmd mode it looks like this:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\>ping mail.google.com
Pinging googlemail.l.google.com [74.125.225.118] with 32 bytes of data:
Reply from 74.125.225.118: bytes=32 time=23ms TTL=53
Reply from 74.125.225.118: bytes=32 time=24ms TTL=53
Reply from 74.125.225.118: bytes=32 time=23ms TTL=53
Reply from 74.125.225.118: bytes=32 time=26ms TTL=53
Ping statistics for 74.125.225.118:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 26ms, Average = 24ms
C:\Users\toshiba>
Is the Mac Intel or PPC? Why can’t you update the OS? If it’s PPC, I could see that, but those computers are quite old now...
Opening the The ‘console.app’ found in the applications/utilities folder might reveal what is taking all the time (presuming the process eventually works). Look in the ‘all messages’ section for any suspect messages. They may provide clues as to what is going on.
ping
What version of OS X ? Last update ? 2006 ?
8.8.8.8
8.8.4.4
These are the Google DNS servers. Enter these under the DNS column in DNS, in the advanced menu in the Network panel.
Then what happens?
fair questions, of course. but I won’t be back at the site until Sat. I’m trying to get my ducks in a row; mainly hoping for (and quite getting) some general direction and ideas, all of which (save “get a PC”) I will try until the solution is found.
PPC Powerbooks can run OS X 10.5.8All Macbooks are Intel.
"Leopard"
Try accessing the router and scrubbing the DHCP table - Even with PCs, if a mac address is assigned a particular ip address, it will go bonkers if that same mac address is given another ip... So as it was assigned an ip via LAN, it will also be assigned via wireless, and the two IP addresses can and will conflict - two IP addresses tied to one machine.
Scrub the DHCP table, and let it log in wireless only.
Ok. I was going to ask how but I'll take it from there and give it a go. Thx.
If it’s running 10.5, then it’s dnscacheutil instead of lookupd.
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