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Computer help needed...PLEASE!!!!!!!!!!!!!!
7/29/12 | trussell

Posted on 07/29/2012 1:25:08 PM PDT by trussell

HELP PLEASE. My laptop computer suddenly went blue screen of death with a message that some error was detected and windows was being disabled (or shut down) to protect my computer. I rebooted, same thing. I unplugged, pulled the battery and waited, then plugged it all back in and again, same message. I tried to start in safe mode...an option came up to "repair your computer", I chose that option. It says "windows is installing files", then the "microsoft windows" with the scrolling lights, then the same blue screen message. So, I tried in safe mode again, only choosing safe mode instead of the "repair your computer" option. Same response.

This response has been the same through all the attempts.

I pulled the hard drive and put it back in...I pulled the memory chips and reset them. Please. All of my work search files (resumes, cover letters, work history etc...) are on that computer. All of my Parole board files from the attacker on parole are on that computer. All of my pictures, are on that computer. I use to have an external hard drive, but something happened and it quit working. I can't buy a new computer because I am looking for work. and I can't look for work if my computer is gone :(

Please...I know there are many computer savvy people here. Please help me if anything can be done.


TOPICS: Chit/Chat; Computers/Internet; Miscellaneous
KEYWORDS: bluescreen; computer; computerhelp; crash; help
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To: jespasinthru
Yeah, maybe she can get in via System Restore with a command prompt.

Start System Restore from a command prompt

You can start System Restore from a command prompt window if you can't start your computer in any mode other than safe mode with command prompt.

Start your computer in safe mode with command prompt.

At the command prompt, type rstrui.exe, and then press ENTER. Administrator permission required

If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

51 posted on 07/29/2012 3:36:51 PM PDT by library user
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To: Sarah Barracuda

This is the blue screen information. I haven’t installed any new hardware or software. The computer will not start in safemode.

Thank you so much for all the comments, I hope we can get it started again, I just realized, all my appointments are also on that, and not anywhere else.

“A problem has been detected and windows has been shut down to prevent damage to your computer.

wifFsf.sys

PAGE_FAULT_IN_NONPAGED_AREA

If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is property installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If probles continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and the select safe mode.

Technical information:

*** STOP: 0x00000050 (0xFFFFF8A0A733BE6E, 0x0000000000000001, 0xfffff8800197EE26, 0x0000000000000005)

*** wimFsf.sys - Address FFFFF8800197EE26 base at FFFFF8800197A000, Datestamp 4a5bc362


52 posted on 07/29/2012 3:37:24 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: freedumb2003

I just posted the entire message. Should be just above this one


53 posted on 07/29/2012 3:41:06 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: trussell

all dells ship with the disc. either in plastic form or digitally with instructions to create the disc on your own.

Have you used F8 to get the recovery console to start? be careful in there, be sure to read EVERYTHING before agreeing to a repair. One of the options will nuke the hard drive before reloading windows.

Repairing windows *should* fix it.


54 posted on 07/29/2012 3:42:03 PM PDT by cableguymn (For the first time in my life. I fear my country's government.)
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To: JRandomFreeper

What is a knoppix and where do you get one...and how much?


55 posted on 07/29/2012 3:42:24 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: trussell
Free. Point your favorite search engine at "Knoppix live cd", go to knoppix.org, select the American/British flag if you don't like German, and follow the instructions. You will need to download the image, burn the cd, and reboot your computer from the cd.

www.knoppix.com has an english language version of the webpage. ;)

/johnny

56 posted on 07/29/2012 3:49:06 PM PDT by JRandomFreeper (Gone Galt)
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To: cableguymn
Actually, recovering the critical files, FIRST, using a live cd is the best way to go. Trying to do a repair may result in file loss.

/johnny

57 posted on 07/29/2012 3:56:10 PM PDT by JRandomFreeper (Gone Galt)
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To: trussell

The common suggestion on the internet for that problem is to remove all but one mem card.
On desktops the card has to be in the slot closest to the CPU. Try one card , and if the problem persists or changes try the other.


58 posted on 07/29/2012 3:57:45 PM PDT by mrsmith (Dumb sluts: Lifeblood of the Media, Backbone of the Democrat Party!)
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To: cableguymn

I used F8 to select the “repair your computer” option and to select the “safe mode” option. Both times, the exact same thing happened as if I was starting it normal and it went to the error screen.


59 posted on 07/29/2012 3:58:19 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: JRandomFreeper

No..

the best way to recover your files is to BACK THEM UP BEFORE THERE IS A PROBLEM!

;)

Online backup, local backup...

Heck my work PC backs up online nightly, has 3 HDD in a raid and backs up the same files to a 32 gig thumb drive.

You could take the machine and smash it to bits and I’d be up and running on my laptop before your done with the hammer.


60 posted on 07/29/2012 4:02:10 PM PDT by cableguymn (For the first time in my life. I fear my country's government.)
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To: trussell; freedumb2003
(most PC places like Best Buy can also recover data from a damaged OS disk).

Best Buy uses the Geek Squad who don't know crap. They are also notorious for overcharging.

Had a broken screen one my laptop. Geek Swill quoted me $400 to replace. Local guy did it for $100.

61 posted on 07/29/2012 4:02:46 PM PDT by Focault's Pendulum (If Obama was any more thin skinned, he'd have a receptacle end: Dennis Miller)
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To: trussell

time to back up your files and reload.


62 posted on 07/29/2012 4:03:20 PM PDT by cableguymn (For the first time in my life. I fear my country's government.)
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To: All

Ok, wait, wait, wait...I just checked my filing cabinet and found a package that belongs to my laptop...I don’t remember making the disc, but it has my handwriting and says “Dell Laptop back-up disc, 3/21/10”

What do I do with it? Will I still lose all my pictures and everything added after that date?

I also found 2 discs that say “Dell Application, for reinstalling cyberlink powerDVD DX 8.2 shoftware for Microsoft windows XP and Windows Vista. For reinstalling cyberlink powerdvd DX 8.3 software for windows 7”

And “Dell Application for reinstalling dell webcam central software”

Those 2 don’t seem to have anything that will help, right?


63 posted on 07/29/2012 4:04:33 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: trussell
Agree with the advice in Reply 4. The first thing you need to do is get a CLONE (bit by bit image) copy of your disk drive. A local computer repair outfit (not a big box) will be able to do that for you. If nothing else, Acronis True Image should be able to do that. Do NOT even run check disk or the like on your original drive until you make a clone copy.

The next thing is to work on the clone disk to see if you can read your key files to save them elsewhere. (USB drive or the like.)

If some or all of the files that you need are unreadable, they still can largely be salvaged. At one point I had a disk crash and recovered 99% of the files using Power Quest's Lost and Found. Unfortunately, they were bought by Norton and are no longer available.

However, this site may be helpful: http://forums.cnet.com/7723-7588_102-354911/lost-and-found-or-the-storage-forum-sticky/

Most likely you can probably recover a lot of the data even if it was a disk crash. However it is critical that you make a clone copy first and stop messing with your original disk. Do NOT write any files to your disk or run any program, even check disk, until you get a clone copy. The more you screw with the original, the more likely it becomes that you will overwrite some file that you could otherwise recover.

Good Luck. The odds are that you have not lost your data files yet ...and... if some are damaged, most if not all can be recovered with a relatively cheap peace of software.

64 posted on 07/29/2012 4:04:42 PM PDT by dickmc
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To: trussell
I used F8 to select the “repair your computer” option and to select the “safe mode” option. Both times, the exact same thing happened as if I was starting it normal and it went to the error screen.

Since you're able to get this far, try what I recommend in post #51. What I'm asking you to do is not to choose the standard plain SAFE MODE option but rather try choosing the SAFE MODE WITH COMMAND PROMPT.

65 posted on 07/29/2012 4:06:24 PM PDT by library user
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To: cableguymn
That didn't happen, so you aren't being helpful in this case.

/johnny

66 posted on 07/29/2012 4:10:38 PM PDT by JRandomFreeper (Gone Galt)
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To: trussell

then you have the backup media but it sounds as if your machine shipped with Vista...

You at some point installed windows 7 on it right?

You’ll need to find the disc for that.


67 posted on 07/29/2012 4:11:06 PM PDT by cableguymn (For the first time in my life. I fear my country's government.)
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To: cableguymn
What part of 'he can't get to his files because windoze won't boot' do you not understand?

/johnny

68 posted on 07/29/2012 4:12:17 PM PDT by JRandomFreeper (Gone Galt)
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To: JRandomFreeper

see my other posts...

Linux can be very confusing to PC users that are only use to Windows. And likely not something the OP would be comfortable using to repair their pc.


69 posted on 07/29/2012 4:12:27 PM PDT by cableguymn (For the first time in my life. I fear my country's government.)
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To: library user; jespasinthru

I can’t even get past the error...in safe mode or otherwise.


70 posted on 07/29/2012 4:15:27 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: cableguymn
You are fabulously useless for a newb.

/johnny

71 posted on 07/29/2012 4:16:10 PM PDT by JRandomFreeper (Gone Galt)
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To: JRandomFreeper

what part of there are ways to get to said files when windows won’t completely boot don’t you understand?


72 posted on 07/29/2012 4:16:36 PM PDT by cableguymn (For the first time in my life. I fear my country's government.)
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To: mrsmith

I did...but it took me some time to get back to the thread when the computer I am using blocked access to FR because it’s considered a message board. Parental controls through norton...had to get on with norton agents through chat and have them delete the offending program. Sorry it took so long


73 posted on 07/29/2012 4:17:48 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: JRandomFreeper

and you are extremely rude. whats your point again?


74 posted on 07/29/2012 4:17:57 PM PDT by cableguymn (For the first time in my life. I fear my country's government.)
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To: cableguymn
You at some point installed windows 7 on it right?

No, it came with 7 on it originally

75 posted on 07/29/2012 4:20:36 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: trussell

has windows given you the option to go back to a known good configuration?

From my readings it sounds like the machine has a bad piece of ram. Have you been able to locate the memory? It should be under a plastic door on the bottom of the machine with a screw or two holding it on. If we are lucky there will be two sticks in there. That way we can remove one and test to see if the problem went away.


76 posted on 07/29/2012 4:22:06 PM PDT by cableguymn (For the first time in my life. I fear my country's government.)
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To: trussell

really? I wonder where the vista recovery disc came from. Perhaps a different computer?


77 posted on 07/29/2012 4:24:35 PM PDT by cableguymn (For the first time in my life. I fear my country's government.)
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To: trussell

ok.. just re-read everything..

have you tried booting it with just one memory stick in it? if it still BSOD’d on you, did you try the other?

as said before by me and others, your likely going to have to find a way to recover your files and reload windows.


78 posted on 07/29/2012 4:35:18 PM PDT by cableguymn (For the first time in my life. I fear my country's government.)
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To: cableguymn

Have removed one of the memory chips and it doesn’t look like I’m going to get in...does it matter which position the remaining one is? I removed the first one available under the cover


79 posted on 07/29/2012 4:38:32 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: publius911

The computer has norton on it.


80 posted on 07/29/2012 4:40:45 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: publius911

The computer is a Dell Inspiron 15. Purchased on November 26th, 2009


81 posted on 07/29/2012 4:42:21 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: trussell

Any Staples store will do the trouble shooting on your computer for $15.00

Once you know what is wrong, you can make the decisions on fixing it.


82 posted on 07/29/2012 4:43:35 PM PDT by editor-surveyor (Freepers: Not as smart as I'd hoped they were.)
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To: cableguymn

The vista info is on the same disc. It has ista, xp 8.2 reinstall, and windows 7 8.3 reinstall


83 posted on 07/29/2012 4:45:22 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: piytar

You could spend a day just looking for your problem at majorgeek.


84 posted on 07/29/2012 4:52:07 PM PDT by editor-surveyor (Freepers: Not as smart as I'd hoped they were.)
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To: trussell

it might. some systems are more fussy than others. There should be a bank 0 and bank 1.. 0 is the one to place a single chip in.

Some laptops also have memory that is part of the motherboard, you can’t remove or replace this memory.

Try one chip, if it comes on and BSD try the other.. If both produce the same results it’s likely just a corrupted windows file.

at that point a windows re-install is in order. There are ways to do a reinstall with out deleting everything. However, if you can get it to a command prompt using a boot disc, or windows CD it’s a good idea to copy your files to something (thumb drive) in case the reload goes wrong.


85 posted on 07/29/2012 4:52:36 PM PDT by cableguymn (For the first time in my life. I fear my country's government.)
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To: trussell

BTW I have the exact same dell.. Nice machine when it works.


86 posted on 07/29/2012 4:54:13 PM PDT by cableguymn (For the first time in my life. I fear my country's government.)
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To: cableguymn; trussell

If there is one, he should also try resetting the video card, as that may be the where the memory problem is.

Wimfsf.sys is the “Windows IMage File System Mini-filter”.

From MS:
“Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).
Another common cause is the installation of a faulty system service.
Antivirus software can also trigger this error, as can a corrupted NTFS volume.”


87 posted on 07/29/2012 5:00:55 PM PDT by mrsmith (Dumb sluts: Lifeblood of the Media, Backbone of the Democrat Party!)
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To: Kirkwood

>> “Can you boot to a c:\ prompt?” <<

The last Windows that would boot to a prompt was Win 98SE.


88 posted on 07/29/2012 5:03:39 PM PDT by editor-surveyor (Freepers: Not as smart as I'd hoped they were.)
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To: mrsmith

where would I find a video card if it has one?

Both of the memory chips gave the same result, no change to the reason I posted this thread


89 posted on 07/29/2012 5:04:57 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: trussell

Laptops usually don’t have a video card.

What kind of machine are you posting on now?

They might be ways to work with it?


90 posted on 07/29/2012 5:12:45 PM PDT by ThomasThomas
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To: ThomasThomas

A basic, bare minimum desktop. Dell with no write capabilities


91 posted on 07/29/2012 5:18:34 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: trussell

If you have a memory problem it should show up on the POST. But if you have the POST shortcutted in the BIOS you will get no codes or beeps. Disable FASTBOOT in your BIOS before you do anything with your drive. Then you will get some good info on your hardware situation.


92 posted on 07/29/2012 5:31:37 PM PDT by jwalsh07 (.)
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To: trussell

Looks like graphics are part of the motherboard...

Well, I’m stuck. Did you try inserting that recovery disk you found and starting it?


93 posted on 07/29/2012 5:31:43 PM PDT by mrsmith (Dumb sluts: Lifeblood of the Media, Backbone of the Democrat Party!)
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To: trussell

I have seen many hard drives fail in the boot sector and still have the data intact. One of my systems has had a drive that failed as a boot drive and have used it for a 2Nd several years now. Some newer desktops use the same connectors as laptop. If this is so you might try putting the laptop drive into the desktop. If it is a failed boot sector problem you get the close to the same errors.


94 posted on 07/29/2012 5:32:17 PM PDT by ThomasThomas
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To: library user

Just tried the “start in safe mode with command prompt” and it did the same exact thing it has done with every other option I tried. It totally ignore the selection and started in regular and went to the blue screen.


95 posted on 07/29/2012 5:33:45 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: mrsmith

Trying that now, but it’s still very slow starting...looks like it’s going to reject it and still give the blue screen


96 posted on 07/29/2012 5:36:41 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: trussell

If there is a long number that is a error code on BSOD the Google or bing it.


97 posted on 07/29/2012 5:38:19 PM PDT by ThomasThomas
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To: ThomasThomas

Laptop and desktop not compatible...it won’t fit.

The backup disc failed. Still got the blue screen. I think I”m going to cry!


98 posted on 07/29/2012 5:38:58 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: ThomasThomas

In post 50 or 52, I posted the exact message on BSOD, but this is the Technical information:

*** STOP: 0x00000050 (0xFFFFF8A0A733BE6E, 0x0000000000000001, 0xfffff8800197EE26, 0x0000000000000005)

*** wimFsf.sys - Address FFFFF8800197EE26 base at FFFFF8800197A000, Datestamp 4a5bc362


99 posted on 07/29/2012 5:42:15 PM PDT by trussell (I carry because...When seconds count between life and death, the police are only minutes away)
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To: cableguymn

“failed updates or corrupted files.”

Yup. In the last 2 months, I know two people who’ve experienced this with Dell laptops specifically.


100 posted on 07/29/2012 5:44:50 PM PDT by combat_boots (The Lion of Judah cometh. Hallelujah. Gloria Patri, Filio et Spiritui Sancto.)
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